- Ensure that the attainment of Victory Housing, Inc. takes precedence over all decisions and actions.
- Share in responsibility of on-call status and weekend supervision. As an essential worker, a requirement to work during emergencies, weather events, and community crisis situations is required.
- Assist the Executive Director in giving prospect tours and lead follow-up. Everyone is responsible for sales, occupancy, and outreach.
- Review monthly Activities Calendar with Activities Coordinator and identify/assign responsibilities for care manager assignments. Observe and confirm assignments are executed appropriately.
- Responsible for identification, scheduling, managing, and supervising all personal care for Residents including ADLs, third-party care coordination, and clinical coordination with Health, Wellness, Delegating RN. Ensure that all services provided are appropriately signed off on and documented in the EMR, service trackers, progress notes, and communication log.
- Ensure that all Resident third-party grooming needs are met including beauty, barber, and podiatry. Nails and hair are to always be well kept, clean, and attractive.
- Inspect each Resident suite by 10:00 daily. Check suite for cleanliness and confirm it is free of any offensive odors such as urine. Communicate all concerns to Executive Director and Health, Wellness, Delegating RN and housekeepers.
- Assign and manage all Resident bath/shower, toileting, meal assistance, and queuing schedules. All assigned Resident needs and schedules to be included in the Resident services plan and EMR/Care tracker. On a daily basis, review the completion of all assigned tasks and quality of service delivery.
- Supervise all housekeepers and ensure that all daily maid, suite cleaning, and scheduled common area cleaning is completed in accordance with VHI policies and procedures. All cleaning is to be scheduled and completion documented in the EMR and VHI cleaning checklists.
- Complete the initial and ongoing training/in-services of all employees supervised per VHI and COMAR requirements and standards. Work collaboratively with Health, Wellness, Delegating RN in ensuring all care managers and medication technicians are trained and skilled in meeting all needs and services to be provided to Residents.
- Supervise all assigned employees and conduct regular performance reviews.
- Address initial non-medical questions and concerns from Residents. Inform the Health, Wellness, Delegating RN and Executive Director of any clinical needs requiring attention and follow-up.
- Proactively identify specific Resident needs. Direct appropriate staff to provide care. For example, alert Housekeeping of Residents of incontinence situation.
- Attend and actively participate in twice a year or more, as needed, Care Coordination Meetings with families, Residents, and community managers.
- Assist with recruitment, interviewing, hiring, and training of care managers, medication technicians, housekeepers, and activities coordinator. Complete reference checks prior to offering a position. All VHI hiring policies and procedures must be adhered to.
- Supervise care managers in implementing proper food service policies and procedures to Residents for a high-quality dietary experience as well as a thorough dining room clean-up after each meal.
- Develop/implement employee schedule in compliance with approved staffing plan and operating budget while maintaining appropriate care management and medication technician staffing levels 365 days a year 24/7. Adhere to all VHI scheduling policies including limited OT and no double shifts without SVP of Operations, AL authorization.
- Coordinate transportation services for Resident appointments.
- Coordinate podiatry, dental, PT/OT/Speech/Nursing, PCP/NP services with Health, Wellness, Delegating RN.
- Other duties as assigned.
Resident Admission Responsibilities:
- Introduce new Resident to others in community.
- Set up “buddy system” for new Resident.
- Identify seating at meals and add to seating chart- notating special dietary needs and preferences.
- Assist new Resident arrange personal belongings.
- Review Resident Handbook.
- Complete Resident Profile.
Job Qualifications:
- Bachelor's Degree in Administration or Health Care Administration, Master's Degree in Business Administration or Health Care Administration preferred.
- Must have, as a minimum, three (3) years successful management experience in the operation of an assisted living or nursing Community.
- Strong computer skills which include Outlook, Word, Excel, PowerPoint, EHR, and CRM.
Requirements:
Must be fully COVID-19 vaccinated with verified third-party vaccination card or medical record.
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