Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description- Oversee SUD Outpatient Staffing Expansion initiative and quality improvement efforts within the 10 H+H SUD Clinics and five OTPs
- Implement SUD/OTP patient-centered clinic workflows to enhance quality of services rendered
- Oversee H+H SUD service recruitment, including Peer Counselors, Clinicians (Social Workers, Addiction Counselors, and Mental Health Counselors), Administrative Staff, and Medical Providers
- Facilitate SUD/OTP Clinic workgroup meetings, including agenda setting around recruitment efforts, workflow and billing enhancement, and SUD Access to Care progression
- Oversee SUD Outpatient Staffing Expansion initiative related data, reporting out to internal/external stakeholders
- Develop and track SUD Outpatient Staffing Expansion related metrics, informing quality improvement
- Support SUD/OTP Clinic budget modification requests, working closely with the OBH Director of Fiscal Affairs to facilitate requests
- Collaborate with SUD/OTP Clinical/Administrative leads and CO Revenue Cycle to optimize billing workflows and revenue
- Support SUD/OTP Clinic Electronic Medical Record (EMR) requests, collaborating with EMR (EPIC) analysts and clinic leads to assist with go-live
- Provide coaching to SUD/OTP clinic staff around programmatic, EMR, and billing workflows to assist in service optimization
- Participate in behavioral health/SUD departmental and interdepartmental meetings
- Provide project management support on additional SUD projects and other duties as assigned by supervisor or departmental leadership
- All other duties as needed
Minimum Qualifications1. A Master's degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in 1 above and four (4) years of full-time experience, as outlined in 1 above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or3. A satisfactory equivalent combination of education, training and/or experience.
Department PreferencesKnowledge, Skills, Abilities and other Requirements:
- Hospital organization, administration and standards, regulations and laws applicable to hospital operations. Knowledge of principles of business and personnel administration, management functions and support service functions
- Project management experience
- Possession of a valid license and current registration to practice in a mental health field issued by the New York State Education Department (NYSED) preferred
If applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs