Location: Roanoke,VA, USA
Maintains and administers all constituency records through the Advancement databases. Responsible for data input, integrity and extrapolation, particularly in support of alumni, marketing, student success, and fundraising endeavors.
Key Responsibilities:
* Responsible for data entry and record integrity of two data systems, Ellucian's CRM Advance and Colleague, including system integration and communication. Maintains biographical hard-copy materials of alumni of Roanoke College, including the archiving of information and maintains the card files of Marion College alumnae in addition to the database records.
* Initiates discovery of alumni and constituent information to complete records. Utilizes newspaper clippings, RSS feeds, Alumni Finder, social media, Protopia, and Maroons Online, as well as personal searches to gather information in order to update records with the most current information.
* Performs data output for internal and external requests. Endeavors to understand the ultimate purpose of data requests, and leads effort to provide the most useful information. Recommends best means of extracting correct information.
* Fully understands the location of and relationships between data and becomes familiar with the appropriate data mapping for fields as needed.
* Demonstrates proficiency in use of the reporting tool, Informer. Creates control reports in Informer for easy replication. Maintains and develops reports for accurate information retrieval.
* Develops best practices for managing data imports from Colleague to CRM Advance and maintains detailed documentation and procedures for all daily tasks and reporting requests. Assists with the system upgrades and/or evaluation and implementation of new technologies, tools, or database.
* Maintains Maroons Online and assists with account creation for interested alumni.
* Reviews daily scrub reports to ensure accuracy in data updates.
* Compiles alumni news and photos for publication, i.e. class notes for the Alumni magazine.
* Assists the Director of Gifts Management with record creation for new donors, as needed.
* Supervises student assistants.
* Assists others within the department by attending functions or performing other duties as assigned.
Education, Experience, Skills, and Abilities:
* Bachelor's degree or 1+ years of experience working with data maintenance.
* Experience with Ellucian Colleague or CRM Advance systems or similar systems preferred.
* Proficiency in use of reporting tools is critical; experience in Informer preferred.
* A strong aptitude for organizing and maintaining data, analytical thinker, professional demeanor, and possess excellent troubleshooting skills.
* Proficiency in Microsoft tools. Advanced functions in Excel is required.
About Roanoke College
Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society's most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we're building on momentum and offering a Roanoke experience for today's students and a legacy that belongs to every Maroon.
Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.