NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Gotham Health, we practice a person-centered caring culture that values delivering compassionate, quality healthcare in partnership with our patients, community organizations, and staff. Gotham Health is focused on high-quality, affordable care to everyone regardless of ability to pay or immigration status. Gotham Health serves the community through a two-pronged approach: providing treatment to those who need it while at the same time emphasizing prevention. We strive to deliver services in a way that maximizes each patient's opportunity to achieve successful health outcomes, we believe in every person's right to participate in their care plans, we facilitate partnerships with other community resources to meet the needs of our patients beyond healthcare, and we celebrate and recognize the compassionate care of our committed staff. Join our team if you want to be part of our Gotham Health Family, a person-centered, fully integrated, and innovative ambulatory care network that enables all New Yorkers to live their healthiest lives.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionPURPOSE OF POSITION:Provide adequate training and development to Gotham's Financial Counselors and Registration Staff to ensure all financial goals are strategically implemented and executed in a uniformed manner. To implement a standard pre-registration workflow for all ambulatory care departments in order to secure visits, prepare for televisits, streamline check-in and improve the patient experience. Implement standard work flow to all Financial Counselors. Provide in person/virtual training to all of Gotham sites. Review work flows and work ques to ensure revenue optimization. It plays an integral part in assisting the Finance Department to provide necessary accounting information for strategic reporting.AREAS OF RESPONSIBILITIES: Financial Counseling Registration Revenue Retention Patient Retention Revenue Opportunity Patient AccountsSUMMARY: Resu Its driven Extreme attention to detail and excellent organizational skills Contributes to team effort by accomplishing related results as needed Must be able to work in a fast pace environment Must be able to multitask Must be able to effectively communicate with staff members and managementDUTIES AND RESPONSIBILITIES: Train Employees on standard procedures for checking a patient in EPIC and having the prescreening conversation about insurances in order to determine the patient's needs Train Gotham staff to review patient account records to insure patient's insurance are properly set up to be billed; ensure timely billing process, verify insurance eligibility and/or authorizations on accounts assigned where applicable. Performs all functions related to billing and collection activities by processing, posting, verifying and maintaining patient's billing records for professional billing dental and hospital billing. Responsible for Cash posting. Responsible for all Dental & Hospital Billing WQs Participate in cross functional department projects Serve as back up for the sites when necessary 50% Travel between sites Track daily Patient Retention Specialist volume (patient appointments, telephone calls) Collaborate with registration to ensure appointments were completed Train and mentor new hires Manage Work Queues Facilitates team meetings as necessary Manages Care-Gaps across Gotham Manages Pilot Pre-Registration Team for all Gotham sites Training for Pre-Authorization and Radiology Procedures Managed Care Denials Supervise and Manges Billing Staff Assist with creating and updating Registration/Financial Counseling Policies & Procedures Performs other duties as assigned by the Deputy Chief Finance Officer or Chief Finance Officer Centralize the Registration and Financial Counseling Process Set long- and short-term goals and implements strategies to meet desired objectives. Coordinates and holds weekly, Bi-Weekly and Monthly meetings with all leadership in order to keep the communication lines open. Reviews AR daily to identify any issues with claim edits on the billing side as well as the ADT/REG side. Communicates issues with responsible areas. Holds weekly one on one meetings with staff Provides coaching and mentoring to direct reports and, when needed, to staff in general.r Responsible for the education of all staff with respect to new billing updates including billing practices, new regulations, new contracts and new programs enacted by the State and Federal government.n Utilize various reporting tools within Epic Financials in order to identify root cause and provide solutions to resolution in order to maximize revenue, reduce AR days and decrease denials.r Provides and enforces strategies to help reduce AR days, aged accounts and denials .r Provides all AR statistical information to leadership to ensure that staff are aware of where stand in reaching our goals .
Department PreferencesQUALIFICATIONS FOR THE JOB:YEARS OF EXPERIENCE: Five years of Registration and Financial Counseling
Department Preferences1. Master's degree from an accredited college or university in Accounting, Finance, Business Administration or a related discipline with an emphasis on accounting and financial systems; and two (2) years of responsible-level experience in fiscal management or administration with an emphasis on financial systems, management information and controls, one (1) year of which must have been in a responsible administrative or managerial capacity; or2. Bachelor's degree from an accredited college or university in disciplines, as listed in 1 above; and three (3) years of experience, as described in 1 above, one (1) year of which must have been in a responsible administrative or managerial capacity.If you wish to apply for this position, please apply online by clicking the Apply Now button NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs