Assistant Director of Housekeeping
: Job Details :

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Assistant Director of Housekeeping

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York's Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections

To curate exceptional experiences

To deliver passionate service

with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for an Assistant Director of Housekeeping who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Director of Housekeeping, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of Housekeeping

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Director of Housekeeping, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE: Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department. Maximize efficiency and productivity for the Housekeeping department. Ensure all guests receive the highest level of service and handle all inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons' policies.

ESSENTIAL FUNCTIONS:

* Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff including standards testing, evaluating, disciplining and motivating employees. Conducts Performance Evaluations and disciplines staff when needed.

* Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity, quotas, quality and standards are being met, staff is being supported and guest needs are being met.

* Assures daily labor report and weekly payroll submission is accurate and complete on time. Ensures communication and follows-up on any payroll related problems.

* Handles all guest requests in an accurate and timely manner, in person or another way of communication such as chats or telephone in a professional manner in accordance with established policies and the highest level of hospitality and professionalism. Accommodates special requests whenever possible; resolve guest complaints; assist guests in all inquiries in connection with Hotel services.

* Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Works directly with outside contracted companies to assure quality and timeliness of work.

* Assures the financial goals of the Department are being met. Assists in preparing annual capital and operational budgets for all Housekeeping Department expenses and learn how they are conceived, approved and executed.

* Monitors and controls labor expenses and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains all pars and accurate inventories. Participates in Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory.

* Coordinates the Housekeeping needs of any Residences. Interaction with Residents will be in person or another way of communication such as chats or telephone in a professional manner in accordance with established policies and the highest level of hospitality and professionalism.

* Maintains good working relationships with all Departments and Division Heads in the Hotel at all times. Provides Crunch team assistance to Departments throughout the Hotel.

* Maintains a neat and clean personal appearance in accordance to Hotel standards and policies.

* Performs other tasks or projects as assigned by Hotel management and staff.

* Takes action in all matters related to the safety, security, satisfaction and well being of Hotel guests and employees. Responds swiftly and effectively in any Hotel emergency or safety situation.

* Assures that physical condition of the interior and exterior of the Hotel is maintained as well as equipment, and notifies proper departments in case of any deficiencies. Follows-up in accordance to established procedures.

* Assures effective operation of the Laundry/Valet Department.

* Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

* Works harmoniously and professionally with co-workers and supervisors.

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NON-ESSENTIAL FUNCTIONS:

* Ensure payroll is accurate.

* Ensure Standards Tests are completed daily

* Oversee Perfect Room program

* Oversee Night Cleaners

* Provides Crunch team assistance to departments throughout the hotel.

KNOWLEDGE AND SKILLS:

Education: High School education or equivalent experience. College degree preferred.

Experience: Two years employment in a related position with Four Seasons or another organization. Proven leadership and supervisory experience.

Skills and Abilities: Requires working knowledge of the Housekeeping aspect of Four Seasons services, policies or operations and generally learn on-the-job.

Requires knowledge of the ability to operate computer equipment.

Ability to read and speak English in a clear manner.

Previous supervisory experience.

What to Expect: You Will

* Be part of a cohesive team with opportunities to build a successful career with global potential

* Have access to a robust benefit plan

* Have the opportunity to engage in diverse and challenging work

* Derive a sense of pride in work well done

* Be recognized for excellence

Learn more about what it is like to work at Four Seasons - visit us:

We look forward to receiving your application

Salary Range- $88,000-92,000

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -