Assistant Director of Housekeeping
: Job Details :

Property

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!)

Overview

Job Title: Assistant Director of Housekeeping

Reports To: Director of Housekeeping / Hotel Manager

Position Overview

The Assistant Director of Housekeeping is responsible for assisting the Director of Housekeeping in managing all aspects of the housekeeping department to ensure a clean, orderly, and attractive environment for guests and staff. This position ensures that all housekeeping operations are running smoothly and efficiently while maintaining the highest standards of cleanliness, hygiene, and service.

Key Responsibilities

Operational Management:

* Assist in overseeing the daily operations of the housekeeping department, including room cleanliness, public area upkeep, and laundry services.

* Ensure compliance with health and safety standards, as well as hotel policies and procedures.

* Maintain an inventory of housekeeping supplies and equipment, making orders when necessary.

* Help manage the budget and control costs without sacrificing quality.

Team Supervision:

* Supervise, train, and mentor housekeeping staff, ensuring high performance and adherence to standards.

* Assist in scheduling staff shifts and managing workloads.

* Handle performance reviews, disciplinary actions, and conflict resolution within the housekeeping team.

Guest Relations:

* Ensure guest rooms, public areas, and back-of-house areas meet high cleanliness and maintenance standards.

* Handle guest complaints or issues related to housekeeping in a timely and professional manner.

* Collaborate with the front office and maintenance teams to address guest needs promptly.

Quality Control:

* Conduct regular inspections of guest rooms and public areas to ensure quality standards are consistently met.

* Monitor housekeeping and laundry services to ensure timeliness and efficiency.

* Implement training programs to continuously improve service standards.

Administrative Duties:

* Assist the Director of Housekeeping with planning, budgeting, and inventory management.

* Maintain records of housekeeping operations and submit reports to senior management as needed.

* Assist with the recruitment and onboarding of new housekeeping staff.

Qualifications

Qualifications:

Education:

* High school diploma or equivalent required; bachelor's degree in hospitality management or a related field is a plus.

Experience:

* 3-5 years of housekeeping experience, with at least 1-2 years in a supervisory role, preferably in a hotel or hospitality setting.

Skills and Abilities:

* Strong organizational and leadership skills.

* Excellent communication and interpersonal skills.

* Attention to detail and a strong commitment to cleanliness and service excellence.

* Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

* Proficient in the use of housekeeping management software and basic office programs (e.g., Microsoft Office).

* The Assistant Director of Housekeeping will be required to work in a dynamic environment with the need to respond to emergencies or changes in operations.

* Must be available to work weekends, holidays, and shifts as required by business demands.