Assistant Director of Information Technology
: Job Details :

Salary : $96,798.36 - $123,190.55 AnnuallyLocation : Gastonia, NCJob Type: Full TimeJob Number: 01558Department: Information TechnologyDivision: Technology Services/Applications (Software)Opening Date: 12/02/2024Closing Date: 1/31/2025 5:00 PM EasternFLSA: ExemptGeneral Definition of Work Assists the Chief Information Officer (CIO) with Managing the Technology Services Department, in support of a highly diverse City government and public utility environment. Works with the CIO to oversee development, implementation, integration and support of enterprise software applications and technology infrastructure for the City. Directly manages information systems projects, operations, and staff. Works with the CIO to develop strategic plans, policies, procedures, and processes. Directly engaged with budget planning and management. Performs other related work as required. Work is performed under the general direction of the Chief Information Officer. This individual must be highly motivated, organized, quality minded, detail-oriented, and able to calmly multi-task and juggle competing priorities and deadlines.Essential Functions/Duties Provide leadership and oversight, directly to managers and indirectly to team personnel, for assigned areas within Technology Services. Leadership and direction should be oriented toward achieving organizational goals (City and Department), and operational maintenance of systems, with underlying emphasis on customer service, security, fiscal responsibility, attention to detail, and promptness.20%Evaluate, train, and develop assigned staff with emphasis on customer service, organizational need, and technical skill growth.10%Function as project manager for technology projects, ensuring proper planning, documentation, and communication.15%Review technology project requests and recommend projects based on legal requirements or value-add to the organization. Research and recommend strategic and tactical plans regarding information technology systems, telecommunication, and technology initiatives for assigned areas. Work with the CIO and Technology Services Management Team on strategic planning for the organization as a whole.10%Assist the CIO with department administration including annual budget planning, financial processes, RFP and bid processes, proposal/contract review and negotiation, and other City/department administration as required.15%Assist the CIO with the preparation and maintenance of security and disaster recovery policies, plans, and procedures.15%Assist the CIO with department personnel administration including recruitment/hiring processes, personnel evaluations, and other personnel actions.5%Function as the highest level escalation contact, and City Management/Council contact for assigned areas, and for the department as a whole when CIO is unavailable.10%Knowledge, Skills and Abilities Demonstrated experience in technology leadership and considerable independent judgment and initiative, with a visible progression in responsibility over career. Demonstrated ability to hire, evaluate, mentor, coach, direct, coordinate, and assign responsibilities to staff. Abilities to plan, organize and achieve organizational objectives, and exhibit sound business judgment and decision making are musts. Comprehensive knowledge of information technology systems design, procurement, installation, maintenance and support. Ability to coordinate effectively with and maintain effective working relationships with user department personnel, department heads, City officials, external government agencies, and the public. Exemplary communication skills (verbal and written) with ability to tailor to varying audiences are a must. Proven track record in delivering outstanding customer service, and effective project management (moderate to large projects). Technology administration experience including short and long term planning, contract negotiation, and budget administration. Comprehensive knowledge of current technology, trends and developments in the areas of enterprise application systems, and technology infrastructure (data storage systems, communication systems, local and wide area networking, end user compute, and security solutions). Knowledge of relational database design and administration. Direct experience with change management, project management, and SDLC processes (e.g. ITIL). Direct experience with policy development for information security and disaster recovery is required. Ability to stay calm and positive even during times of adversity is important. Demonstrated ability to function at a very high level of efficiency due to organizational and prioritization skills. Introspective and actively seek feedback for self-improvement.Education/Experience/Physical Demands/Special Requirements/Additional Information EDUCATION AND EXPERIENCE:Any combination of education and experience equivalent to graduation from an accredited college or university with a Bachelor's degree in information technology, or related field and/or considerable experience in information systems management with substantial supervisory/management role. Formal project management training is a plus. Formal training/certification for information security is a plus.SPECIAL REQUIREMENTS:Valid North Carolina driver's license.Applicant must successfully complete all job screening(s) necessary to be employed in the Public Safety environment.Emergency Management Institute - National Incident Management System (NIMS) IS-700, IS-100, IS-200, and IS-300 courses within one year of hire.The physical activity of this position includes:Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal spoken word levels with or without correction. Ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on machined parts. Repetitive Motions: Substantial movements (motions) of the wrists, hands Reaching: Extending hand(s) and arm(s) in any direction.The physical requirements of this position:Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Office Environment Work and the worker sits most of the time, the job is rated for Light Work.The visual acuity requirements including color, depth perception and field of vision:The worker is required to have close visual acuity to perform one or more of the following: preparing and analyzing data and figures; accounting; transcription; computer terminal; extensive reading; using measurement devices.The conditions the worker will be subject to in this position:None: The worker is not substantially exposed to adverse environmental conditions (such as in a typical office or administrative work environment).Must possess a valid appropriate driver's license with acceptable driving history. Must submit to and pass a background investigation. Drug screening, criminal background, and a POET (post offer employment testing) are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The City of Gastonia is committed to creating and maintaining a work environment that is inclusive, equitable and welcoming. We value diversity and promise to honor your experiences, perspective and unique identity.The City of Gastonia is an Equal Opportunity Employer - M/F/HHigh Deductible Health Plan with HSADentalVisionLifeSupplemental Insurance PlansPension (Local Government Employees' Retirement System)401(k)457 Short-term/Long-term DisabilityDependent Care Plan Employee Assistance ProgramOn-Site Health ClinicEmployee Educational Assistance Program Sick Leave (12 days per year)Initial Employment Vacation: Starting at 12 days per yearHolidays (11 days per year)Personal Day (1 day per year)A comprehensive list of benefits can be found online at