Assistant Director of Operations
: Job Details :

Lucky Lab is a high-volume, customer focused brand of coffee shops that is quickly expanding in the Austin market. In growing our brand we are looking to add a motivated, experienced, get-your-hands dirty, hard-to-define-your-job description, do-it-all, problem solving right hand to our Director of Operations. This person would be in the thick of day-to-day operations, direct support of the management team, partnerships, vendors, customer experience, catering department, bakery and so on.

This will be an exciting move for anyone who has that go-getter attitude and is self-motivated. Many of your days will be unstructured but require a lot of thought, planning and organization to be successful. Please be prepared to bring your excellence, talent, and passion to the job to help create something truly amazing.

The responsibilities of the Assistant Director of Operations:

Management

• Manages the day-to-day activities of campus area cafes in accordance with established policies, guidelines, and procedures. Manages sales activities in a way that will achieve both short and long term goals of LLCC.

• Works in concert with GMs to implement the Company's strategy. Supports the promotion and success of LLCC's products and offerings.

• Participates in the development and execution of plans and policies for the company.

• Ensures that approved operation policies and objectives are clearly understood and effectively applied within the company.

• Manages effective organization with appropriate infrastructure, systems, programs and methods to achieve growth objectives.

• Maintains a valid Food Managers Certification

Financial

• Assists in preparing sales plans and sales budgets based on broad company goals and growth objectives.

• Reviews sales results of the Company, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to meet or exceed expectations.

• Assists in implementing methods to minimize costs and improve efficiency of operations and quality of products.

• Works directly with GMs to ensure budget efficiency and that budget goals are achieved

• Initiates corrective action related to profit and loss factors affecting financial results.

Customer Focus

• Teaches, practices and preaches sustained excellence and exceptional customer experience across all departments

• Maintains a strong commitment to the customer and is committed to providing extraordinary service with the highest level of care and respect

• Works directly with GMs to deploy practices for speed of service and organizes employees to maintain the most efficient floor plan and deployment for serving customers.

• Interfaces with all departments to preserve and enhance the image of the company as a competent retailer of quality goods and products.

• Responds to customer inquiries and requests to insure customer satisfaction.

• Assists in managing relationships with partners/vendors/suppliers

Supervisory Responsibilities

• Assists in the overall direction, coordination, and evaluation of the staff in a manner that creates harmony within the workforce, and promoting an attitude that will ensure successful results.

• Directly supervises the General Managers in the campus area

• Reviews progress with the management team on a regular basis

• Works closely with the management team to assess present and future needs, trends, problems and opportunities for the cafe and bakery operation within the company.

• Provide leadership and guidance to the management team, working collaboratively with team members to establish performance expectations necessary to achieve success.

• Maintain and high level of motivation and moral; attract and retain executive talent and evaluate performance

• Supports new product development and implementation strategies for the Company and its customers