Location: Montgomery,AL, USA
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at
The Assistant Director, Patient Access will oversee patient access operations at assigned facilities including Emergency Room, Outpatient, Inpatient, Guest Services/Information Desk, Financial Counselor, and Cashier. The Assistant Director will ensure assigned facilities are compliant with improvement and throughput initiatives. This individual will work collaboratively with the System Director and facility leaders to develop Patient Access plans and improvement processes. The Assistant Director will manage assigned Managers and Supervisors. Additionally, the Assistant Director shall provide leadership and mentoring for the Unit Practice Councils of assigned facilities and locations. This position is responsible for monitoring key performance indicators and recommending changes and improvement plans to ensure the highest quality of registration and patient experience. The Assistant Director will ensure staff is provided with the highest quality of instruction and education of patient access processes. This position will service as a subject matter expert for patient access processes and information technology. The individual will serve as a key resource in the deployment and implementation of new Patient Access strategies, processes or technologies in specifically related to staffing efficiency and patient experience. The Assistant Director will review patient satisfaction results with the Patient Access Director and make recommendations for improvement in performance and results. This individual will assume a lead role in innovation and knowledge sharing and leading practices identification within Patient Access and Revenue Cycle.
Education / Experience: Undergraduate degree in a healthcare related field or 10 years healthcare revenue cycle specific work experience. Minimum of 5 years leadership experience required.
License / Certification required: CHAM certification preferred
Knowledge, Skills, and Abilities:
* Thorough knowledge of Patient Access industry standards.
* Knowledge of the regulations related to Medicare and Medicaid, patient rights and other related areas.
* Knowledge of professional business and communication practices including spoken and written communication.
* Ability to articulate thoughts and concepts in a professional manner.
* Extensive computer skills in Patient Access software.
* Ability to successfully complete work within time constraints with the ability to multi-task.
* Ability to review key performance indicators, identify opportunities, and implement improvement plans.
* Ability to create a collaborative environment and promote relationship based care ideas.
* Ability to develop and mentor Unit Practice Councils.
* Analytical and problem solving ability and attention to detail are important.
* Must be able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.