Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionThe Assistant Director of Patient Accounts will manage, coordinate, and implement initiatives and processes to improve H+H Revenue Cycle Services (RCS). As a member of the team, provide leadership for improving management of Accounts Receivables and ensure the integrity of our claims billing and follow-up processes. A member of the RCS team tasked with identifying and resolving issues across the Health + Hospitals system.General tasks and responsibilities will include: Provide leadership for Revenue Cycle Services administrative denials management and reduction. Work with H+H facilities to provide guidance on denials management strategy. Provide reports and analysis on denials to H+H Finance leadership. Be responsible for maintaining and updating denial log and tracking denials to resolution. Serve as liaison between RCS Patient Accounts and other Owning Areas. Manage and monitor centralized Work queues. Lead and participate in Central Office's/RCS denials and AR initiatives. Identify patterns in denials, variances to expected reimbursement payer timeliness and billing errors to maximize collection and reduce errors. Managed Accounts Receivables Collectability reporting and improvement initiatives. Serve as Subject Matter Expert (SME) for special projects, training and policy development. Facilitate workgroups for special projects and provide status reports to leadership. Ensure timelines and goals are met by completing assigned tasks and job duties. Prioritize and manage multiple tasks and projects simultaneously. Coordinate the development of standard work and policies.
Minimum Qualifications1. A Baccalaureate Degree from an accredited college or university with a major in Accounting, Finance, Business Administration, Public Administration or related field; and,2. Six years of related experience in responsible professional and administrative levels involving accounting systems, receivables and payables, collections, accounting systems and procedures, reporting systems, coordination of departmental activities, evaluation of operating procedures and control of work flow, with at least two years experience in a responsible level of supervision; or,3. A Master's Degree with a major in the fields listed in (1), and five years of related experience as indicated in (2); or,4. A satisfactory equivalent combination of education, training and experience.
Department Preferences Experience hospital patient accounting operations; preferably in a medical center or multi-hospital system Knowledge of healthcare and payer guidelines as it pertains to contracting, claiming and follow up actions Understanding of the hospital revenue cycle from claim development, cash posting and resolution of open self-pay receivables through the bad debt collections process. Understand key revenue cycle metrics and performance indicators and provide reporting of operational and financial performance Familiarity with Epic and the Resolute hospital billing module Computer literacy required including working knowledge of relevant software packages such as Microsoft Office Strong organizational and multi-tasking skills to apply toward high priority assignments to meet organizational on contractual deadlines Ability to work independently towards specific goals and objectives and provide recommendations for operational improvements Excellent communication skillsKNOWLEDGEABLE IN: Excellent Proficiency in all areas of Patient Accounting, including billing, payment posting, insurance follow-up and appeals processing. Medicare, Medicaid and Third-Party rules and regulations for billing Ability to analyze tasks and priorities Good at strategic planning and problem-solving Good oral and written communication skills along with ability to work in a team are required. Ability to work independentlyIf applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs