Job Type Full-timeDescriptionJob Title: Assistant Dock Operations ManagerDepartment: Freedom Boat ClubSupervisor: Fleet ManagerFLSA Status: Non-ExemptSalary: $24-$28 per hour DOEFreedom Boat Club is seeking an experienced Assistant Dock Operations Manager to join our team. We offer a dynamic work environment that promotes continuing education and training, provides mentors, and fosters a fun, friendly atmosphere where you can thrive. This full-time, year-round position is not just a job but an opportunity to develop your skills and grow in your career.SummaryWe seek a detail-oriented and diligent individual to join our team. This role involves ensuring the overall appearance of all vessels and the surrounding yard and facility. Responsibilities include assisting with winterization in the fall and preparing our fleet of 60 boats for launch in the spring. During the boating season, the role will transition to a dockmaster. You will ensure dockstaff execute cleaning and inspection protocols on our fleet of boats. You will play a key role in keeping the boats in excellent condition for Freedom Boat Club members while ensuring the facility remains safe and efficient. This position can be physically demanding and may require working in tight spaces. You will be responsible for adequately maintaining all vessels throughout the pre-season, in-season, and post-season to help extend the fleet's lifespan.To be a successful Assistant Dock Operations Manager, you should provide excellent customer service, be courteous, responsible, and detail-oriented, and uphold our commitment to customer satisfaction.RequirementsEssential duties and responsibilities : Dock Operation Management :
- Overseeing the operation of boat docks, including maintenance, repairs, and cleanliness.
- Ensuring all boats are properly stored, maintained, and ready for members to use.
- Managing boat launches, retrievals, and docking, ensuring efficient and safe handling.
Customer Service :
- Assisting club members with boat reservations and general inquiries.
- Ensuring members and guests have an exceptional experience at the locations, providing a high level of customer service.
- Addressing member concerns and complaints, as well as troubleshooting issues related to boat usage, facilities, and services
Staff Supervision :
- Assisting in the hiring, training, and scheduling dockhands or other staff.
- Providing leadership and guidance to staff, ensuring high standards of operation.
- Supervising staff in day-to-day activities and ensuring they follow company protocols and safety guidelines.
Safety and Compliance :
- Monitoring safety protocols related to boating, docking, and marina operations.
- Ensuring compliance with local, state, and federal boating and marina operations regulations.
- Conducting regular inspections of the fleet of equipment, including life jackets, fire extinguishers, and emergency response procedures.
Inventory and Equipment Management :
- Overseeing the boats, equipment, and supplies inventory, ensuring stock is maintained and replenished.
- Coordinating maintenance schedules for boats to ensure optimal performance.
Reporting and Administration :
- Assisting the Operations Manager with reporting on performance metrics and operational issues.
- Maintaining records of boat usage, maintenance, member interactions, and daily operations.
- Helping with budgeting and cost management for marina operations.
Qualifications To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential functions. Hold a valid driver's license. Background checks are required for all applicants 21 or over, and we welcome applications from all qualified candidates.Customer Service Skills: Excellent communication and interpersonal skills to work with members and the team.Leadership Ability: Capable of managing and motivating a team while maintaining high standards of operation.Marina Knowledge: Understanding boat handling, marina operations, and marine safety regulations.Problem-solving: Ability to quickly address operational issues and member concerns with tact and professionalism.Attention to Detail: Ensuring all boats and facilities are in excellent condition and ready for use.Physical Stamina: The role involves working outdoors and may require lifting, walking, and other physical activities.Education and Experience
- High school diploma or general education degree (GED)
- Previous experience in marina operations, boating, or customer service roles is often preferred.
- Already have or are willing to acquire U.S. Coast Guard MMC OUPV (6 Pack) license
- Management or supervisory experience in a related industry would be a plus.
Physical Demands : The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently walk, stoop, kneel, crouch, crawl, and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.Work Environment : The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, and electrical shock and vibration risks. The noise level in the work environment is usually very loud.Competencies Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.Problem Solving - Identifies and resolves problems promptly; uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; responds to requests for service and assistance; meets commitments.Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed.Cooperation - Exhibits tact and consideration; helps and supports co-workers.Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.Teamwork: Provides and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.Business Acumen - Understands business implications of decisions.Conflict Resolution - Keeps emotions under control.Cost Consciousness - Conserves organizational resources.Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events.Personal Appearance - Dresses appropriately for position.Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Dependability - Takes responsibility for own actions; commits to long work hours, when necessary, to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.Planning/Organizing - Uses time efficiently.Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.Safety and Security - Observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.Benefits Health, Dental, Vision, STD/LTD, and Life insurance are available, along with paid time off, a 401 (k), and incentive/team bonuses.About Freedom Boat Club of Maine Freedom Boat Club offers an affordable alternative to boat ownership. Club members enjoy maintenance-free boating and unlimited access to fleets of new model year boats at our six Maine locations plus 400+ clubs across the U.S., Canada, and Europe at no extra charge. With no repair or cleaning concerns, boaters can just enjoy creating lifelong memories of being on the water with their family and friends. Fleet vessels in Maine include 22-25-foot center and dual consoles, cruisers, rigid inflatables, and pontoon boats.Clubs currently operate out of Yarmouth Boat Yard on the Royal River at 72 Lafayette Street in Yarmouth, at Moose Landing Marina in the Sebago Lakes Region at 32 Moose Landing Trail in Naples, at Fore Points Marina in downtown Portland at 58 Fore Street, and at Sunset Marina at 231 Front Street in South Portland, Linekin Bay Resort at 92 Wall Point Road in Boothbay Harbor, and DiMillos Marina at 4 Doans Wharf Rd. in Kennebunk.Marina Holdings, LLC is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.