Location: Sea Island,GA, USA
Job Essentials
Job
Requirements
* Oversee your teams' activities throughout the day, and during special events, including the operation on the
drive, managing valet, bell, drops, and remote check ins.
* Work in partnership with fellow team members to ensure a warm and welcoming atmosphere is always fostered
and superior guest satisfaction is achieved.
* Consistently uphold and ensure your team's compliance with departmental procedures, including standards for
quality, timing, attendance, appearance, and lost/found items. Assist with maintaining optimal cleanliness and functioning of your work environment by monitoring the area,
keeping it clear of trash, and immediately reporting any maintenance or safety issues.
* Maintain knowledge of Sea Island's properties, services, and offerings as well as the local area to provide accurate
directions and information to guests and members.
* Help resolve service issues in a timely and positive way, following up as needed.
* Willing and timely execution of other duties as delegated by leadership.
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* Two or more years' experience in an operaPonal and team leadership role in luxury hotel or resort environment,
with a preferred focus on high-standard guest services
* Possess a valid Georgia driver's license and maintain all Sea Island driver requirements
* Proficient in Microsoft Office software applications (Word, Excel, Outlook) and office equipment
* Physical strength and stamina to perform a Bell / Valet leadership role, maintain ongoing, prolonged physical
activity throughout a scheduled day to include lifting 30+ pounds, working in an outdoor environment, comfort
with noise levels, mechanical, electrical, chemical, and fume hazards with or without a reasonable
accommodation
* Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, stretch, bend, push, pull, walk, and run for
prolonged periods
* Timeliness and flexibility - you agree to work a flexible schedule. We work at peak business hours, which for us
includes weekends, early mornings, evenings, and holidays
* Excellent communication skills in English, both written and verbal
Five-Star Standards
At Sea Island, Five-Star Service means meaningful connections-genuine and helpful-with everyone we meet, including guests, members, and
fellow team members. All Sea Island staff ensure this with every interaction, every day. This includes:
* Personally recognizing and greeting our regular guests and members by name
* Anticipating individual needs and offering useful services
* Showing delight and appreciation when someone returns to our properties; recalling and mentioning any individual
preferences to enhance a unique and personal exchange