ASSISTANT FRONT OFFICE MANAGER
: Job Details :

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission. The Luskin Conference Center is a no-tipping environment.

Position Summary

The Assistant Front Office Manager is responsible for managing the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. This includes customer service functions, assisting with personnel actions, and aiding in budget planning for a 24-hour facility. The incumbent will respond to guests' special requests, needs, problems, issues, and concerns. The Assistant Front Office Manager will accommodate groups to ensure optimal levels of guest satisfaction and repeat business. The position assists with monitoring and controlling daily revenues and expenses, ensuring procedures are followed to minimize losses and maximize conference center profits. They collaborate with housekeeping and maintenance operations to help coordinate services to guests.

Salary & Compensation

* UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

1+ years Experience in front office management at a 4 or 5 star property or hotel (Required) Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required) Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required) Ability to give clear directives and use independent, rational judgment when making decisions (Required) Ability to prioritize daily operational responsibilities and tasks on a tight schedule and with conflicting deadlines, while maintaining the ability to respond quickly and appropriately to unexpected situations and emergencies (Required) Accounting and math skills sufficient to prepare cost estimates, proposals, and billing explanations (Required) Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required) Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required) Strong judgment skills, decision-making abilities, and ethical standards regarding appropriate interactions with staff, reporting of incidents, maintaining documentation and files, and situational awareness and assessment (Required) Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required) Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required) Strong organizational and problem-solving skills with the ability to multitask while meeting all business and regulatory deadlines (Required) Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Driving Record: The position is subject to the California DMV Pull Notice System and continued employment is contingent upon proof of a satisfactory driving record.Must be available to work varying schedules, including evenings, weekends, and holidays based on business needs (Required) Drive University vehicles, such as electric carts and vans (Required) Must carry a University cell phone (Required)

Schedule

Variable

Union/Policy Covered

99-Policy Covered

Complete Position Description