ASSISTANT FRONT OFFICE MANAGER
: Job Details :

Job Description WHAT YOU WILL BE DOING: You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and youre often referred to as the Master of Multi-tasking You enjoy developing others and genuinely bringing joy to peoples lives - and it just so happens youll be doing just that in an award-winning hotel. The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest. To support the Director of Front Office in all aspects of the department and inspiring the Front Office team to follow all service standards To consistently offer professional, friendly and engaging service while creating heartfelt experiences To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation To develop supervisors and colleagues through a meaningful training program To assist guests regarding hotel facilities in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies Any other tasks that may be assigned Physical aspects of the position include but are not limited to the following: Frequent standing, walking and sitting throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Qualifications: Qualifications YOUR EXPERIENCE AND SKILLS INCLUDE: Previous leadership experience required Previous PMS experience preferred Computer savvy in Microsoft Window applications an asset University/College degree in a related discipline an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information WHAT IS IN IT FOR YOU: Employee Benefit Card offering discounted rates at Accor worldwide Learning & Development programs through our Academies Opportunity to develop your talent and grow within our property and across the world Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging