Assistant Front Office Manager
: Job Details :

The Fountains Resort in Orlando, FL, is seeking an Assistant Front Office (Guest Services) Manager.

Compensation: $50-$52,000 Base Salary Annually

Schedule: 2:00 PM - 11:00 PM, to include weekend shifts and holidays as needed. Occasional need for AM or Mid-Shift coverage.

Location: 12400 South International Drive, Orlando, FL 32821

BENEFITS YOU'LL ENJOY:

• Generous Paid Time Off
• 401K with match
• Paid Holidays
• Medical, Dental, Vision Insurance
• Paid Parental Leave
• Internal Growth and Career Pathing
• Tuition Reimbursement
• Safe and Fun Work Environment
• Employee Discounts Including Childcare, Hotels and more

POSITION DETAILS:

• Assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments.
• Coordinate front-desk activities and ensures the complete satisfaction of all owners and guests.
• Guest Recovery; responding to guest requests, inquiries, and escalations.
• Coaching, developing, and scheduling a highly engaged Guest Services Team.
• Prepare daily reports as requested and cover shifts at Front Desk as necessary.

YOUR BACKGROUND:

• High School Diploma or equivalent
• Minimum of 2-years Front Desk experience & 1-year supervisory experience.
• Ability to lead a staff of 20+ associates.
• You have Hospitality Front Desk Operations, yield, and resolution management knowledge.
• Must have excellent interpersonal skills.

Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE