Assistant Front Office Manager - Providence Marriott Downtown
: Job Details :

Assistant Front Office Manager - Providence Marriott DowntownProvidence, RI 02904, USA Req #970Sunday, December 1, 2024Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates areencouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.Job Title: Assistant Front Office ManagerLocation: Providence Marriott DowntownDepartment: Front OfficeReports to: Director of Front OfficeJob Type: Full-timeInterested applicants should send cover letter and resume to: ProvidenceMarriottHR@Position Summary:The Assistant Front Office Manager supports the Director of Front Office in overseeing the daily operations of the front desk and ensuring an exceptional guest experience. This role involves managing front desk staff, handling guest inquiries and complaints, and maintaining a high level of service standards.Key Responsibilities:Staff Management- Assist in recruiting, training, and supervising front office staff.- Schedule and coordinate shifts to ensure adequate coverage.- Conduct performance evaluations and provide constructive feedback.- Foster a positive and collaborative work environment.Guest Services- Ensure a warm and welcoming atmosphere for all guests.- Address and resolve guest complaints and concerns promptly and professionally.- Oversee check-in and check-out procedures to ensure efficiency and accuracy.- Monitor guest feedback and implement improvements.Operational Duties- Assist in managing the daily operations of the front desk, including reservations and room assignments.- Ensure compliance with hotel policies, procedures, and quality standards.- Oversee cash handling, billing, and accounting functions at the front desk.- Collaborate with other departments to ensure seamless service delivery.Administrative Tasks- Prepare reports on occupancy, revenue, and other key performance indicators.- Maintain accurate records of guest information and transactions.- Assist in budgeting and financial planning for the front office.Safety and Security- Ensure adherence to safety and security protocols.- Handle emergency situations and coordinate with appropriate personnel.Qualifications:Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.Minimum of 2-3 years of experience in front office operations, preferably in a supervisory role.Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in hotel management software (e.g., Opera, Fosse, FSPMS) and MS Office.Ability to handle stressful situations with professionalism and calmness.Attention to detail and strong organizational skills.Flexibility to work various shifts, including nights, weekends, and holidays.Physical Requirements:This position requires standing for extended periods and the ability to work in a fast-paced environment.May be required to lift and carry items up to 20 pounds.I have read the job description above and understand the requirements. I have the ability to perform all of the functions listed above. Furthermore, I understand that this is not to be construed as an employment contract, nor does this job description necessarily include all the essential functions of the position. The hotel reserves the right to modify, add or remove elements from this job description at any time.One Orms Street, Providence, Rhode Island, 02904, USAManaged by Meyer Jabara Hotels: Must be authorized to work in the United States of America.By continuing, you certify that information given is true and complete and that in the event of employment, you understand that any willful omission or misrepresentation may result in discharge. You also understand that this application is not intended to be, a contract of employment. You also authorize investigation of all statements contained in your resume as may be necessary in arriving at an employment decision. Meyer Jabara Hotels is a national company and operates a number of websites. By applying for employment, using the website your data will be transferred and processed at the location you applied for a position. If you agree and believe you have the J Quality, please select I agree button below. Thank you for your interest.This job description reflects management's assignment of essential functions, and does not restrict management's right to assign or reassign other duties and responsibilities to the restaurant server at any time.The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.#J-18808-Ljbffr