Assistant General Manager | Enmarket Arena
: Job Details :

In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.OverviewUtilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.This role will pay a salary of $120,000 to $130,000 and is bonus eligible.For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)This position will remain open until Dec 31, 2024.Responsibilities

• Assist the General Manager in planning, directing and managing the day-to-day operations of the facilities including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety and security
• Position will proactively work with the General Manager to book events into Enmarket Arena and Johnny Mercer Theatre.
• Assist the General Manager in representing the facility at various events, meetings including but not limited to: television or radio interviews, public relations events, speaking engagements, venue tours, and other community or Polk County functions.
• Create and maintain solid relationship with all tenant teams); specifically in event coordination, marketing and any operational areas
• Assist the General Manager in the development and administration of the facility's operating and capital budgets; work directly with department directors in developing departmental operating budgets and revenue projections
• Select, train, motivate and evaluate direct reports; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Work with department directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Develop and implements programs, policies, and procedures for the facilities
• Assist the General Manager in the oversight of the facility's contract service partners (food & beverage, security, telecommunications, IATSE and other sub contractors)
• Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc)
• Participate and lead various interdepartmental project groups, special projects, including task forces and post-event cleaning fundraisers
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Establish and maintain effective working relationships with staff, facility stakeholders, facility users and business partners
• Provide excellent customer service assistance to internal and external clients
• Assist the Director of Finance with settlements of events.
• Prepare statistics, reports, budgets as needed for corporate and client.
• Act as liaison between venues, outside parties and provide high level of service to stakeholders such as City of Savannah, Ghost Pirates, agents, tours and promoters.
• Remain current on national events and culinary trends in the industry and local market changes that affect the venue.
• Represent Enmarket Arena and Johnny Mercer Theatre in meetings, trade shows, conference calls, community outreach and other industry events and associations.
• Serve as Manager-on-Duty for events as assigned.
• Other duties as assigned, including but not limited to admin task, etc.

QualificationsBachelor's degree or better from an accredited college or university with major course work in Business Administration/Management, Marketing, Sports Management, Facility Management, Public Administration or related fields

• Minimum five (5) years experience of increasing responsibility in professional public assembly facility operations management
• Demonstrated leadership skills and ability to achieve quality results
• Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
• Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
• Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements
• Superior customer service and interpersonal skills
• Ability to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Possession of, or ability to possess a valid driver's license
• Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
• Excellent organizational skills, detail-oriented with ability to handle multiple assignments
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
• Proficient computer skills including Windows, Outlook, Word, Access, Power Point, and Excel.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
• The ability to research, develop and maintain relationships with artist agents and artist management as well as local, regional and national promoters

Intellectual/Social, Physical Demands and Work Environment:

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility/outside the facility to meet with clients/supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. The ability to lift 50 lbs. as needed.

Work environment:

• The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee's location and is minimal during non-event times.