Location: Daytona Beach,FL, USA
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**Assistant General Manager**
**Department:** Resort Operations-Mgmt **Office:** Sea Club IV
**Location:** Daytona Beach, FL
**Purpose**
The Assistant General Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.
**Principal Duties and Responsibilities**
* Responsibilities listed may not apply to all locations
* Assists in coordinating all Board related functions with General Manager
* Assists the General Manager with all operational projects
* Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
* Is responsible for after hour calls relating to resort issues as needed
* Supervises and coordinates all operations of theResorts departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
* Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
* Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
* Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
* Controls all guests vouchers and accuracy of the room or guests folios
* Aids guests with inquiries, requests, and complaints
* Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
* Disciplines subordinates when necessary
* Assists in training new team members
* Codes and processes payables for review by management
* Researches all Accounting related questions, discrepancies, and processes information promptly
* Contacts and negotiates vendor agreements as directed by the General Manager
* Coordinates and assistsGeneral Manager with the implementation of all policies and procedures for staff
* Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
* Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
* Complies with all Capital Vacations policies and procedures
* Performs all other related duties and projects as assigned
**General Statement** - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
**Job Requirements**
Education, Essential Training / Certifications, and Experience:
* Associates degree in Hospitality Management, Bachelors degree preferred, or in place of a degree, 5+ years of relevant experience
* Minimum of five (5) years in the hospitality industry
Skills, Knowledge, and Abilities:
* Knowledge and proficiency in Microsoft Office
* Knowledge and ability to use all basic office equipment
* Multitask-oriented, organized and able to set priorities
* Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
* Excellent communication skills, both written and oral
* Proven leadership skills
* Ability to process and resolve guest service requirements
* Ability to assist, train and direct staff where necessary
* Must dress professionally
* Flexible schedule, weekends and holidays are a must
Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary
* Regular Hours, On-Call, and Weekend
Travel:
* None