Essential Functions
- Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
- Oversees the operation of the Front Desk, Housekeeping and Engineering departments by setting the objectives, measuring performance and supervising the department
- Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
- Ensures that all new associates receive a through orientation and on-going technical training.
- Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
- Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
- Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
- Monitors service and teamwork on a regular basis and counsels associates as needed
- Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.
- Develops and implements strategies to achieve Employee Satisfaction Index goals.
- Communicates with other managers and associates to provide smooth working relations between departments
- Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
- Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
- Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established AURO guidelines.
- Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.
- Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
Experience/Education College degree in hospitality or business management preferred; 2-3 years of hotel management experience or equivalent combination of education and experience required. Auro Hotels is a Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.