Location: Rockford,IL, USA
Objective: The Assistant General Manager is responsible for successfully directing and coordinating all activities in the franchise for growth and development of the business. Primary Responsibilities: •Reflect the core values of QC Senior Care Inc, (d.b.a. an independently owned and operated Home Instead franchise). •Develop and manage the annual franchise operational plan and budget. •Achieve the annual operational plan's revenues, gross profit, profitability and other operational goals by the stated milestones. •Provide leadership and management of all Home Instead® departments such as finance, staffing, human resources, client services and home care sales which affect operational efficiency and achievement of the operational goals. •Manage outcomes of all department activities and direct changes that will drive achievement of operational goals. •Develop and maintain positive and professional relationships with referral sources in the community. •Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees. Secondary Responsibilities: •Maintain and establish strong relationships with neighboring franchise owners •Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team •Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office Critical Numbers: •Develop and manage all critical numbers of the business (Operations Scorecard) and report them each month to the Home Instead General Manager/Owner •Develop and implement weekly accountability meetings with each key player focusing on their growth, development, and KPIs. •Hold weekly and month ending KPI meetings with each key player. Education/Experience Requirements: •College degree or equivalent work experience •Four to ten years of related business experience or an equivalent combination of education and work experience may be considered •Must possess a valid driver's license Each Home Instead franchise office is independently owned and operated. Supervisory Responsibilities: •This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee's performance; addressing complaints and resolving problems. Knowledge, Skills and Abilities: •Must have an understanding of and uphold the policies and procedures established by QC Senior Care Inc, (d.b.a. an independently owned and operated Home Instead franchise) •Must demonstrate excellent oral and written communication skills and the ability to listen effectively •Must have the ability to work independently, maintain confidentiality of information and meet deadlines •Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making •Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures •Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work •Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community •Must have the ability to present a professional appearance and demeanor •Must have the ability to operate office equipment •Must have computer skills and be proficient in Word and Excel •Must be able to work evenings or weekends as required •Must have knowledge of the senior-care industry •Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone •Must be patient and congenial on the telephone •Must be able to perform duties in a professional office setting •Must be able to recruit A players Position: Assistant General Manager Status: Full-Time Exempt/Salary Department: Administration Reports to: General Manager/Owner Position Information Title:Assistant General ManagerID:2834 Please note that this is the job board for the franchise office located at 5813 East Riverside Blvd., Rockford, IL 61114. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page. For job related questions please call the franchise office at (815) ###-####.