Location: New York,NY, USA
**Assistant General Manager**
**Job ID:** GEN000212
**Area of Talent:** Resort Operations
**Category:** Administrative & General
**Shift:** Day Job
**Location:** New York , NY
**Date Posted:** 02/24/2022
**Property:** West 57th Street byHilton Club
**Job Description**
A phenomenal opportunity to bring your leadership experience and join a career in the hospitality industry. This position will provide you the opportunity to utilize your skills in property management, leadership, and preventative/reactive maintenance. If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join us!
**HGV is complying with New York Citys vaccination requirements.**
As a Assistant General Manager you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
* Provides direct guidance and supervision to all front of the house departments, promoting outstanding customer service in accordance with HGVC standards. Monitor and maintain SALT scores and develop improvement plans as necessary.
* Coordinates the efforts of all departments to ensure all standards are met in the areas of productivity, profitability, cleanliness, owner/guest satisfaction. Ensure property is maintained and in compliance for all Quality Assurance inspections.
* Conducts periodic inspection of units, building and grounds noting deficiencies of employees, contractors and physical appearance of property.
* Work with Executive Housekeeper and Chief Engineer to implement and maintain housekeeping & maintenance operations, policies and procedures.
* Responds appropriately to owner/guest problems. Ensures service is delivered in a friendly and personalized manner.
* Assists in creating and monitoring guidelines by which all employees are hired, trained, coached, counseled and terminated.
* Assists in developing and maintaining cost and labor controls to ensure operation within budget. This includes monitoring performance through observation and feedback.
* Develops career path opportunities for department heads and provides immediate direction and training to obtain these goals.
* Promotes safety and security awareness through compliance, policies and procedures among all staff members.
* Ensure safe secure operation to include safety awareness among staff and proper key control
* Reviews and evaluates all aspects of the resorts operations and makes recommendations to the General Manager for changes as needed. Oversees annual HGV Safety and Security profile.
* Maintains an awareness of new trends or legislation that may affect the property (i.e. changes in the law, zoning, etc.). Maintains a general understanding of City, State and Federal laws governing the operations of interval resorts.
* Serves as a liaison to Sales and Marketing departments. Serves as a liaison to third-party vendors, including Security and Food & Beverage
* Perform all responsibilities of a Front Office Manager, as necessary. See Front Office Manager Description for specific details.
* May be required to perform other reasonable duties as requested by management.
**Qualifications**
**Qualifications External**
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
* Minimum of five years direct resort operations experience; At least 3 years experience in leadership role.
* Experience should entail at least two functional areas of responsibility (i.e. front office, maintenance, housekeeping, etc.) Associate's Degree/College Diploma/Cepeg Ability to work a flexible schedule to include nights, weekends and holidays.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Degree in a management, hospitality or related field preferred.
* Excellent written and verbal communication skills.
* Excellent customer service skills.Preferred Requirements:
* BA/BS/Bachelor's Degree
* 4+ years of Managerial experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Benefits that support Team Member health and financial wellbeing.
At Hilton Grand Vacations, we understand the importance of PTO. After all, were a vacation company! We prioritize PTO because time to relax and recharge is vital to Team Members overall health. We believe that by investing in wellness and encouraging time off, we foster growth and happiness. In addition, we offer exclusive discounts at our resorts, so Team Members can take incredible vacations and come back happier and healthier. View our openings at the link in our bio.