Location: Orlando,FL, USA
Hotel Property Overview: The Grove Resort & Waterpark is located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando's world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits:
We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Early Wage Access, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
In this role, you'll provide guidance and leadership to The Grove Resort & Water Park, ensuring consistent compliance with hotel policies and delivering exceptional customer service. You will oversee the entire hotel team, develop and implement plans for operational excellence, and act as the General Manager in their absence. Your leadership will inspire the team to create remarkable experiences for our guests, fostering loyalty and repeat business.
Essential Job Functions:
· Manage and motivate the front office personnel, providing daily supervision that includes staffing, training, discipline, scheduling, and performance monitoring. Your leadership will ensure adherence to service and productivity standards that elevate guest satisfaction.
· Analyze guest feedback and service metrics to coach staff on enhancing service delivery, nurturing a culture of continuous improvement and accountability.
· Oversee accounting, auditing, and cashiering staff, maintaining accurate payroll and personnel records as determined by the Corporate Office.
· Communicate effectively, providing clear direction to staff while fostering strong relationships across departments to enhance collaboration and guest experiences.
· Adjust staffing levels in response to hotel traffic, ensuring efficient operations and exceptional service during peak times.
· Supervise cost and inventory controls to maintain budgetary goals, ensuring that we operate efficiently while delighting our guests.
· Address guest complaints with professionalism, conducting thorough research to develop effective solutions and preparing written correspondence as needed.
· Maintain composure during emergency situations, using sound judgment to implement detailed steps for resolution.
· Collaborate with the General Manager to establish and monitor operational policies, ensuring profitability and consistency across hotel functions.
· Plan and participate in various hotel meetings to foster teamwork and drive continuous improvement initiatives.
Physical Demands:
· Ability to lift, carry, push, or pull up to 30 pounds.
· Capable of standing, walking, and working in confined spaces throughout shifts, maintaining visibility to guests at all times.
· Must possess the stamina to remain active and engaged during busy periods, ensuring responsiveness to guest needs.
· Adept at moving throughout the hotel property, which may involve significant distances between buildings and areas.
· Hearing and visual acuity to observe staff performance and detect emergency situations, responding appropriately.
Qualifications:
Education:
· A bachelor's degree in hospitality management, Business Administration, or a related field is preferred.
· Hotel and Restaurant Management certification is a plus.
Experience:
· Minimum of 2-5 years of hotel management experience, with a focus on front office operations or guest services.
· Must have large full-service hotel experience.
· Proven supervisory experience, demonstrating the ability to lead a team effectively.
· Strong understanding of hotel operations, including guest services, accounting, and revenue management.
· Experience in handling guest complaints and resolving conflicts professionally.
· Familiarity with hotel property management systems (PMS) and proficiency in Microsoft Office Suite (Outlook, Word, Excel).
· Previous experience in budgeting and financial reporting is advantageous. Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans