Purpose of Position: The Assistant Manager (AM) provides overall leadership through helping the General Manager (GM) build a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The AM leads by example in maximizing great guest service and running great shifts, and grow the business through use of brand standards and operations excellence tools to ensure business results are achieved.
Responsibilities: - Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior
- Recruit and equip employees to deliver great guest interactions and deliver consistent product quality
- Guides performance conversations and uses coaching practices with Team Members
- Communicates performance growth and observations to the GM to support establishing a healthy bench of Team Members
Guest Satisfaction: - Apply local health and safety codes, and company safety and security policies on every shift
- Oversee inventory and labor allowances to successfully support a $1.5 mm - $2.5 mm restaurant
- Ensures safe restaurant environment conditions are met which puts guest safety is a priority
- Monitors restaurant Speed with Service (SWS) and OLO performance targets every shift
- Serves as a role model in resolving guest feedback and works to exceed guest service standards
- Coaches team on guest feedback, product quality and speed with service opportunities
Business Acumen, Sales & Profit: - Communicates and schedules maintenance in the restaurant, monitors equipment cleaning schedules; coordinates facility upgrades or equipment replacement with corporate office
- Manages labor and team member performance behavior observations, takes corrective action where necessary, and communicates these finding to the GM
- Proactively assists the GM in other operations excellence tasks, as assigned
Requirements: - Positive and energetic self-starter, passion for leadership
- High School diploma
- Basic business math and accounting skills and strong analytical, decision-making skills
- 1-2 years of operations management experience in the QSR, Fast-Casual, or Casual Dining
- Proven skills in employee and guest satisfaction; financial performance
- Basic computer literacy and data analytics knowledge
- Good written and verbal communication skills with exceptional team building experience
- Ability to lift, bend, stoop, walk and perform other physical tasks for hours