The AGM is a key member of the Club's management team, directly overseeing the clubhouse operation including the food and beverage front of the house staff, events and communications, housekeeping, and working closely with all other key departmental leaders who report directly to the GM/COO. The AGM is also responsible for the operation of all aspects of the club in the absence of the GM/COO.
The Assistant General Manager will have full responsibility for all aspects of the Clubhouse operations managing all resources and will have a direct role with all other Department Heads reporting to the GM/COO. The AGM is expected to consistently deliver an “exceptional member experience,” and ensure that his/her team is fully trained to do so as well, along with being the epitome of a cultural foundation that is developed throughout the organization. The AGM will work with and lead a capable team, many of whom have many years of tenure at the Club. The AGM will be challenged to introduce modern management practices and support all employees of the Club, regardless of their department, to foster a positive and collaborative service culture in all operations.
The AGM is expected to be an interactive member on Club Committees, working together with members, the GM/COO, and staff to make decisions to achieve the goals identified in each department. The Club's committees are an important part of its success, and the ability to listen and contribute is a necessary and important skill set.
The focus of the AGM will be to understand that the membership and staff are both vital to the Club's overall success. The AGM should be visible, understand all aspects of the Club's operation, and communicate clearly.
DIRECT REPORTS
Clubhouse Manager, Pool Director, Restaurant Manager, Clubhouse Reception, Executive Chef, and others as the new GM/COO reimagines the organizational chart.
WORKS CLOSELY WITH
Director of Golf, Director of Agronomy, Director of Facilities Maintenance, Director of Membership, Controller
KEY SKILLS FOR SUCCESS
- Listen, observe, learn, assess, and act to continually improve service and performance.
- Strong F & B skills and experience to coordinate a significant reimagination of the program at GCA.
- Get to know members and staff as quickly as possible, engaging them in a sincere and enthusiastic manner.
- Work closely with the GM/COO, Directors, staff, and committees to gain a thorough understanding of the Club's history, culture, and traditions which will provide confidence and guide decision-making.
- Maintain focus on the food and beverage operation, and development of the member events and communications program to deliver ongoing consistent execution of service standards that delight the membership and their guests.
- The AGM needs to clearly understand the Club's financial model and financial reports. The AGM needs to be able to interpret the financial model, its history for implementation, and the need for adherence by all departments/managers, and clearly understand how each department develops and achieves financial projections.
- Focus on key elements to the Club's long-term success; Member satisfaction driven by building a staff culture of friendly, consistent, and effective service, member engagement supported by robust and unique programming, membership onboarding and retention efforts, as well as a strong focus on details of operational presentation of member areas is critical.
- Active participation in CMAA with a focus on maintaining professional relationships, continual education, and the willingness to benchmark the club's operation with the best clubs in the country.
- The AGM, through “management by walking around” will lead a team of friendly, engaging, competent, and passionate staff who are committed to serving the Club's members.
- Proven training and management development experience, along with a history of developing, implementing, and maintaining strong standards and SOPs.
- Effective team building and leadership skills.
- Aptitude for attentiveness to member services and satisfaction.
- Extensive wine knowledge and wine program development experience.
- Strong planning and administrative skills including budget and P&L management.
- Superior communication skills, exuding energy, and creativity.
- 100% buy-in into the evolving GCA team culture.
- Confidence to remain calm and poised in dynamic situations.
- Ability to act as a “courageous thought partner” with the GM/COO and Member Committees.
PRIMARY RESPONSIBILITIES
- Sincere and significant engagement of members, guests, and staff; listening to their concerns and suggestions; observing, assessing, and evaluating all areas of responsibility; and working closely with the GM/COO to implement appropriate and incremental improvements.
- Provides input and cooperates with the GM/COO in preparation of the annual operating and capital budgets.
- Hires, trains, and develops employees; plans and coordinates training and development programs to ensure that the end-to-end experience is at a consistently high level; manages the long-range staffing needs of the department.
- The AGM is ultimately responsible for ensuring that all member and club events are well-conceived and executed.
OTHER RESPONSIBILITIES
- Monitors budget goals to achieve them.
- Develops policies and procedures and directs/supervises the work and tasks of assigned department managers and associates including Food and Beverage, clubhouse operations, and other areas as required.
- Supervises the procurement of all food, liquor, and supplies for use in the clubhouse facilities. Supervises delivery of goods and services received; verifies all clubhouse invoices, taking advantage of discounts and allowances offered.
- Attends House Committee meetings and helps coordinates all social events with them.
- Responds to member/guest complaints and address their concerns.
- Monitors safety issues and employees' conformance with safety procedures.
- Prepares clear and concise reports and maintains effective employee/employer relations.
- Assists in personnel management for each employee's yearly performance evaluations, responsible for employee safety, personnel discipline, and the daily work schedule.
Candidate Qualifications:
-Extensive experience required in business management and administration with particular emphasis on country club operations.
- Effective time management and prioritization skills
- Preferably, a CCM or working towards CCM