- Team Member Title: Assistant General Manager
- Location: Downtown Nashville, TN
- Team: The Goat Sobro
- Team Member Description: Full Time
Who We Are:Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you'll find your why and your place to belong. Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact? The Team You Will Join: At The Goat, we're passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat is all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others. The Difference You Will Make:This role is responsible for supporting daily operations and enhancing the performance of The Goat bar and restaurant located in the assigned area. The Assistant General Manager will assist with daily activities of both Front of House and Back of House to ensure outstanding customer service and operational compliance.Who You Are:
- In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.
- Makes an impact through these primary responsibilities: Provides support to GM on day-to-day business functions with a focus around operational effectiveness of assigned location (budgeting, forecasting, sales, profit/loss).
- Continuous push to meet financial objectives and drive to increase sales and customer base.
- Acts as a key point of contact for leading and assisting with recruiting, hiring and training staff in accordance to company best practices.
- Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
- Ensures operations adhere to required regulations of all State Liquor laws.
- Responsible for maintaining a Green & Clean environment that meets health and safety regulations as it relates to restaurant expectations.
- Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
- Oversees all aspects of restaurant operations, including food and beverage service, guest relations, and administrative functions. Develop and implement policies and procedures to optimize efficiency and customer satisfaction.
- Works in partnership with Home team to ensure Resident Satisfaction
- Demonstrates proficiency in all operating systems, Restaurant 365, Kickfin, Cash Handling, Onboarding platforms, Upserve, 3rd Party Delivery Apps, Audio/Video, Lighting Controls.
- Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.
What You'll Bring:
- Must have at least two (2) years experience in a leadership role in the restaurant, bartending or hospitality industry
- Bachelor's degree in Business Management or similar area of focus desired
- ServSafe certification from a nationally recognized organization required
- TABC Certification where applicable
- Must have strong organizational skills and the ability to multitask and meet deadlines in a dynamic environment
- Requires alignment with our Core Values: Performance, Communication, Leadership, Quality, and Teamwork
How We'll Take Care of You: At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs. Here are just some of the benefits we offer for being part of our team:
- Full Suite of Health Benefits
- Retirement Plan with Company Match
- Competitive PTO policy
- Generous parental and family leave
- Strong Company Culture
- Career Growth Opportunities
- Community Engagement and Volunteerism
For more information about our company or career opportunities, consider following us on LinkedIn or stopping in our location!The Goat is an Equal Opportunity Employer.FT123