Location: Petoskey,MI, USA
Odawa Casino Resort
Job Description
Job Title:Assistant General Manager
Position Reports To:Gaming Authority
Department:Executive
Status:Exempt
Job Code: AGM
Pay Grade: GM-2
Updated/Reviewed: 07/01/2024
Job Summary: The Assistant General Manager must have the ability to actively maximize gross gaming revenue and corresponding EBITDA using exceptional leadership ability, while assuring fair and equitable application of policies and procedures. The Assistant General Manager will first lead by example to create a positive team spirit. The Assistant General Manager is responsible to assist in all administration functions and daily operations of Odawa Casino Resort including ancillary activities, including Odawa Hotel and any future gaming Odawa Casino Resorts or activities. Assists in the oversight of key gaming and executive level personnel with day-to-day oversight of all Odawa Casino Resort operations. Responsible for assisting in the oversight of all internal controls and procedures to ensure protection of company assets and enforcement of Odawa Casino Resort policies and procedures. Ensures all business goals are met and integrity of all Tribal Gaming Operations is maintained.
Primary Duties and Responsibilities:
* Assists in developing strategies and executes activities to drive and continually improve financial results, guest satisfaction, human capital efficiencies and grow overall Odawa Casino Resort revenues.
* Operations: Assists in setting expectations and holds Management team accountable for implementing the Odawa Casino Resort strategy and brand initiatives; continuously challenges the Management team to improve operations.
* Guest Satisfaction: Assists in focusing the Management team on delivering service and products to meet or exceed guest expectations and increase guest loyalty.
* Follows all laws of Little Traverse Bay Bands of Odawa Indians.
* Financial Management: Assists in the oversight of the annual operating budget including capital expenditures to achieve or exceed budget expectations for the Odawa Casino Resort; ensures successful performance by maximizing profitability and providing a return on investment for the owner; encourages all team members to identify opportunities to gain efficiencies, increase profits and create value.
* The Gaming Regulatory Commission. Develops a professional and respectful relationship working in tandem to protect the assets of the owner.
* Assists in planning, directing, monitoring and controlling the daily operations of the organization through the organizational directors.
* Assists in the development and implementation of current and long-range operational goals, objectives, plans and policies subject to approval of the Gaming Authority Committee.
* Ensures operational compliance with documented Authority-approved policy and procedures as well as all Tribal Minimum Internal Control Standards TMICS, State/Tribal compact, debt obligations and any other pertinent compliance requirements.
* Assists in the preparation and review of business plans and operating budgets; coordinates development and monitors the results of actual performance versus annual budget.
* Assists in the oversight of the Odawa Casino Resort marketing programs to ensure proper promotional activities are coordinated, cost effective, and produce results according to budgetary projections; ensures the development and implementation of an ongoing marketing plan.
* Assists in the development and monitoring of public relations policies designed to promote the image of the Odawa Casino Resort and build brand awareness and guest loyalty.
* Has authority to hire, terminate, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members according to Authority-approved policies.
* Maintains cooperative and productive working relationships with the Tribe, Tribal, Federal and State Gaming regulatory agencies, agents and Odawa Casino Resort Team Members.
* Must always maintain the highest level of confidentiality.
* Performs all other duties as assigned within the scope of work.
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
* A fun, rewarding, safe, and consistent environment for our Team Members.
* A warm reception, welcoming environment, and friendly atmosphere.
* An optimal entertainment experience through exceptional service.
* Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
* A contribution and connection to the community.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications:
* Bachelor's Degree in Business Administration or in a related discipline and at least six (6) years' of demonstrated, broad-based operational success in a Senior/Executive Management position in the gaming industry in a casino property with at least 750 machines.
* Must have significant, demonstrated leadership ability, organizational and strategic agility, as well as the ability to build and motivate teams.
* Outstanding written and oral communication skills as well as the ability to build and maintain business and organizational relationships are essential.
* Must possess extensive knowledge of Class III gaming.
* Must have the ability to analyze, interpret and make operational, financial and budgetary decisions based on financial reports to drive the organization to meet and exceed business goals.
* Knowledge of complex laws, regulations, and guidelines governing casino and hotel operations, tribal law and Native American casinos.
* Must be culturally competent and effective within a multi-cultural setting.
* Must have knowledge of or demonstrated ability to learn the Tribal Gaming Ordinances, State/Tribal Compact, Minimum Internal Control Standards, Tribal Minimum Internal Controls Standards, and Authority-approved policies and procedures related to the gaming and hotel operation.
* Must have the ability to act as a liaison to local government and other interested parties to maintain a positive relationship and possess the communication skills to establish and maintain relationships with State and Federal officials governing casino operations.
* Must be able to handle busy and stressful situations.
* Must be flexible with shifts and days off.
* You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
* Must be able to work in a smoking environment.
* Experience in coaching and developing candidates into organizational leadership positions a plus.
* Must be able to obtain and maintain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.