Assistant General Manager
: Job Details :

Background The Fond du Lac Dock Spiders, located in Fond du Lac, Wisconsin (between Green Bay and Milwaukee), are a member of the Northwoods League, one of the most prestigious summer collegiate baseball leagues in the country. The Dock Spiders won the 2018 and 2020 Northwoods League championships in just their second and fourth years, and the city of Fond du Lac and surrounding areas are proud to call the Dock Spiders their own. The Dock Spiders share ownership with the Wisconsin Timber Rattlers, a highly respected team in Minor League Baseball and the Single 'A' affiliate of the Milwaukee Brewers. Job Summary The Assistant General Manager will be an integral member of the Dock Spiders Front Office. The main focus of the position will be to increase revenue by developing inside and outside sales possibilities for season tickets, business memberships, group outings, picnics, VIP suites, and sponsorships for businesses and local organizations. Duties consist of developing inside and outside sales possibilities along with working with current corporate partners and ticket holders. The Assistant General Manager will also oversee other aspects of the organization (game day staff management, retail, stadium/facility operations, broadcast/webcast, etc.) based on each candidate's specific background. Responsibilities will also include assisting other departments when requested or needed. All job tasks should be performed in compliance with the philosophy, policies, goals, and budget of the Fond du Lac Dock Spiders / Third Base Ventures, LLC. Essential Functions •Sales focus: groups, season tickets, ticket packages, business memberships, some sponsorships •Manage all ticket services (box office, printing, delivery, exchanges, payments, will call, etc.) •Handle incoming ticket calls, provide customer service to current and potential ticket package holders, and maintain ticket window and will-call operations for the duration of the season •Understand and effectively meet or exceed individual and team ticket goals by prospecting for new inside/outside sales accounts through contacts, calls, and telemarketing •Manage team ticketing system, assist with data entry, run ticketing reports, and keep records current and accurate using the CRM Software •Develop new customers and maintain a positive relationship with current ticket holders including answering questions, troubleshooting, taking and following through on orders, delivering tickets, and arranging for invoicing •Promote and sell all types of group and picnic options to organizations and individuals •Handle incoming ticket calls, provide customer service to current and potential ticket package holders •Effectively monitor client's satisfaction with follow-up both before and after event •Handle Team Store operations (stock, cleanliness, inventory, POS, etc.) •Oversee team broadcasting/webcast operations, including serving as the club's Northwoods League contact for video production •Assist with in-game promotions logistics •Attend organization appearances in the community as needed •Work with General Manager and Operations Manager to hire, train, and manage intern team and roughly 100 game day staff members Other duties include assisting the front office staff with other tasks as they arise along with assisting with the game day staff and intern development. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.