DescriptionMaggie's Farm strives to be the top producer of Clean Green, pesticide and GMO free, sun grown, hand trimmed, farm to consumer cannabis. We are seeking individuals to join us as a leader in the Colorado Cannabis industry. Company expansion plans require individuals with worldly experience, a desire to help those in need, and drive to change the world and modern cannabis culture.Maggie's Farm Assistant Store Manager is an integral role that works with the Store Manager to ensure store operations run smoothly, and properly in compliance with applicable rules and regulations. This role will assist in meeting the needs of customers/patients and developing a professional team that is passionate about cannabis and the benefits of the product. They will ensure employees maintain strict adherence to laws and regulations related to recreational and medical marijuana while providing the best customer service.ESSENTIAL DUTIES & RESPONSIBILITIES
- Drive the implementation of existing and new company policies
- Lead the retail team to deliver the highest level of customer service through consistent coaching, feedback, training, and development
- Maintain and educate retail team in detailed knowledge of products and strains, inventory, and industry trends
- Stay current and partner with company Compliance Department on all state/local laws and regulations for cannabis sales to ensure dispensaries compliance
- Maintain sales, retention, and payroll goals set by the Leadership team
- Support in development of schedules and other operational needs
- Participate in performance evaluations, terminations, disciplinary action, promotions, and provide input on hiring; work with Talent Acquisition team for hiring needs
- Manage product inventory by working closely with Store Manager to ensure all inventory levels are meeting store and customer satisfaction
- Provide feedback and solutions to meet all customer satisfaction needs throughout the entire customer service journey; in-store or post reviews
- Responsible for opening and closing duties for the dispensary per company SOPS
- Ensure all marketing and visual updates are executed in a timely manner
- Ensure accuracy in reporting, cash management, new hire paperwork, I9 forms, scheduling etc.
- Clearly communicate with all patients/customers, employees, management, support team, executive team, and vendors both written and verbal
- Maintain a clean, safe, organized, and professional work environment; including but not limited to stock room, sales floor, breakroom, bathroom, and all other store property
- Help create and implement ways to increase customer awareness and satisfaction to continue achieving local market recognition/awards such as Best Of
- Ability to remain calm in many different circumstances and adapt to change
- Perform other duties as assigned
REQUIRED QUALIFICATIONS (Education, Experience, Knowledge, & Skills)
- High School Diploma or GED Equivalent
- Must be 21 years of age or older
- Applicants must possess or be able to obtain a MED badge through the Colorado Marijuana Enforcement Division. To start the process to obtain a MED badge, visit the following website for application and instructions- (REQUIRED)
- One (1) to three (3) years of experience in a retail, customer service, hospitality, food service or other related field; equivalent combination of education and experience will be considered
- Experience with increasing sales and profitability
- Knowledge of basic computer skills, point-of-sale, and cash-handling; proficiency with Microsoft Excel, Outlook, Teams, and other programs
- Must have experience with inventory management and background with life cycle inventory; METRC software preferred
- Strong understanding of sales and customer service
- Demonstrates strong written and oral communication
- Delegate tasks effectively and ensure they are completed on time to company and industry requirements
- Ability to take and provide feedback, coaching, accountability conversations to/from many levels
- Strong attention to detail and organization
- Can adapt to a fast-paced environment and quick changes
- Reliable and positive can-do attitude
COMPENSATION & BENEFITS
- Job Type: Full-Time (Exempt)
- Bonuses based on company metrics
- Medical, Dental, and Vision insurance
- Company paid Life Insurance and Long-Term Disability
- Paid time off accrual
- Paid sick leave
- 25% employee discount
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Must be able to work 8+ hours a day, 40+ hours a week
- Must be able to work days, nights, weekends, and holidays
- Ability to be on feet, standing, walking majority of shift
- Use of hands, wrists, and arms for long periods of time
- Ability to be outside in all weather conditions when required
- Must comply with company dress code and uniform requirements
- Consistent bending, squatting, twisting, reaching, and lifting at least 25 lbs
- Safely/responsibly and compliantly use company provided equipment and tools
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.?Employees will be required to follow any other job-related instructions and to perform other job- related?duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.