When you step inside of a Tatte Bakery & Café you instantly feel comfortable and inspired. It's a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!
The Assistant General Manager will work with a passionate team of Front of the House team members on an opening, mid or closing shift dedicated to the overall guest experience. In the absence of the GM, the AGM will assume all GM responsibilities. The AGM will work side by side with the front-of-the house team by leading and inspiring them to exceed our guest's expectations at every opportunity. This will be achieved by providing exceptional service that is authentic, genuine, warm and welcoming while upholding the execution of Tatte service and product standards.
Summaryof Responsibilities
- Supports the GM inownership of thebusinessand ensuring that theday to dayoperations runsmoothly
- Modelsauthentic, warmguest experienceandinstillsgreat service inteam
- Successfully identifiesindividualsthat embodyTatte'scultural valuesand supportsrecruiting,hiring,andtrainingofnewtalent to ensure outstanding guestservice
- Demonstratespeopleperformance management skillswiththeability toidentify talent anddevelop managers and hourlyteammembers
- Possesses capability to lead and navigatehard conversations
- Continuously upholdsTattebrand and visual standards
- Leads team members through effective and efficientoperational execution
- EnsuresFood Safety in the café
- Supports the GM in café-levelchange managementactivities to ensure effective and accurate communication of new product, service and operationalinformation
- Contributes to food, labor and controllable costs that are consistently withincompanyguardrails
- Helps GM to owncaféadministrative requirements
- Other duties as assigned
Working Conditions / Essential Functions
- Ability to work a flexible schedule based onbusiness needs (including but not limited to, days, evenings, weekends, holidays, and as emergencies arise)
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, andread
- Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
Position Requirements
- Minimum 1 year of experience working as a manager, preferably in a high-volume, full service and/or polished fast casual restaurant
- Ability to work well under pressure in a fast paced, ever changing workenvironment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High School education or equivalent
Preferred Skills
- Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management
- Proficient in Microsoft Office including Word, Excel, Outlook
- Previous experience working with UltiPro, Toast - POS System,CrunchTime/TeamworX
- ServSafe, Allergen andChokeSaverCertifications
Our Benefits and Perks
- Competitive pay (typically AGM pay ranges from $62k-$74k, depending on experience)
- Quarterly bonus program
- Paid vacation and sick time
- 401(k) (with a vesting match)
- Free EAP employee assistance programs
- Flexible schedule with no late nights
- Health, dental and visual insurance
- Internal English and Spanish classes
- Free meals and drinks
- Exciting potential for growth
Please note that we hire managers for the greater DC market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.
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