Location: West Palm Beach,FL, USA
Summary
The position assists with daily golf operations, including monitoring and tracking of play, protecting and controlling assets, assisting with merchandising functions, tournament functions, course set-up, proper and timely placement of member tee time requests, along with other professional services to ensure an exceptional golf experience. Provides world class customer service to all members and guests. Will train in all operations of the Golf Department.
Essential Duties and Responsibilities
* Delivers The Ibis Experience for members and guests by demonstrating the Ibis Common Purpose, Core4 (core values), and Service Principles on a daily basis.
* Trains on the duties of the various operations of the Golf Department; including retail/merchandising, tournaments, and golf equipment and fitting center.
* Assists the Tournament and Retail Managers with tournament set up, tournament pace of play (as needed) and retail event set up.
* Anticipates needs, identifies potential problems and implements solutions before the problem becomes an issue.
* Controls and manages play, ensures all Club policies and procedures are adhered to on a daily basis. Enforces all Club rules and regulations including the dress code.
* Performs daily placement of tee time requests and implements changes to tee sheets as needed via the Chelsea System. Provides instruction to members in the proper use of the Chelsea System.
* Checks in golfers and collects appropriate fees. Accurately performs opening and closing procedures at the start and end of each day.
* Assists the Lead Assistant/Tournament Operations with the administrative set up and wrap up of an event (Golf Genius, Credit Book, and Ghin).
* Assists the Lead Assistant/Golf Equipment Fitting Center with the administrative duties such as books fittings, conducts inventory, receives and processes members' orders.
* Actively pursues the requirements of PGA/LPGA membership and maintains an active classification in The PGA of America and/or LPGA.
Other Functions
* Oversees course set up and marking of facility prior to all tournaments (tee box locations, hole locations, boundaries, food & beverage, starting tents).
* Provides members and juniors golf instruction during clinics.
* Assists members and guests with merchandise inquiries. Provides product knowledge of all golf shop merchandise. Communicates ability to special order from all of our vendors.
* Attends meetings as advised, to obtain updated information regarding the Golf Operations department.
* Advises supervisor of any member/guest complaints so they can be immediately and professionally resolved.
* Promotes all Club activities and services, along with upcoming events.
* Maintains a clean, efficient work environment throughout the entire golf operation.
* Provides members with club repair/grip service.
* Plays golf with members, as time permits.
This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested.
Supervisory Responsibility
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies
* Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
* Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PGA Member or PGA Associate and/or LPGA Member or LPGA Apprentice.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be fluent in English, both oral and written.
Mathematical Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Computer Skills
* Golf Department software (Chelsea, Jonas, Golf Genius, Credit Book, and Ghin).
* Advanced MS Office skills
Certificates, Licenses, Registrations
* Valid driver's license
Other Skills and Abilities
* Strong knowledge of the game of golf
* Expert in golf etiquette, attend golf etiquette course if refresher is needed
* Ability to keep detailed records regarding start times and pace of play
Other Qualifications
* Demonstrates and upholds the Ibis Common Purpose, Core Values, and Service Principles.
* High level of demonstrated integrity and ethical standards.
* Demonstrates a professional demeanor and appearance; acting as an ambassador of the Club, on and off property.
* Highly organized and self-directed.
* Ability to multi-task in a fast-paced environment.
* Strong attention to detail.
* Reliable and punctual.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with occasional lifting of 100lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to vibration. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.