Location: Becket,MA, USA
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Assistant Housekeeping Manager
The Housekeeping Manager will assist in the successful leadership of the Housekeeping Department taking ownership of all cleanliness of the guest rooms, and the hotel. They will ensure that our guests are provided with clean, comfortable spaces, and be a part of creating a memorable experience.
What is in it for you:
* Paid Time Off
* Medical, Dental and Vision Insurance, 401K
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
* Lead and supervise the day-to-day operation of the department to ensure service standards are followed
* Handle guests concerns and react quickly, logging and notifying the proper areas
* Provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members
* Actively participate in daily briefing, daily warm up and department meetings
* Complete daily inspections, exercising good judgment and strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel's public and heart of house areas
* Ensure Room Attendants are informed daily about priorities in their section
* Report necessary maintenance items
* Assist with weekly scheduling and payroll
* Complete necessary inventory and weekly purchasing following budget guidelines
* Ensure a clean and safe working environment, and actively participate in health & safety initiatives
* Adhere to all hotel environmental policies and initiatives, follow all safety and sanitation policies
* Complete paperwork and attend necessary meetings when needed
* Other duties as assigned
Qualifications
Your experience and skills include:
* Warm and caring personality; previous housekeeping experience an asset
* Ability to naturally engage with guests and show empathy; have a genuine care and concern for both the well-being of our guests and fellow team members.
* Ability to work cohesively as part of a team with minimum supervision
* Ability to anticipate and focus attention on guest needs, being professional and welcoming
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
* Constant standing and walking throughout shift
* Frequent lifting and carrying up to 60 lbs
* Frequent kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
Additional Information
Additional Information
Your team and working environment:
* Opportunity to work with a diverse group, representative of over 20 countries worldwide
* Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.