Position Title: Assistant Manager, Arena Operations
Department: Arena Operations
Reports to: Manager, Operations
FLSA Status: Exempt / Full-Time Salary
Union Code: Non-Union
Minimum Pay Rate: $69,000
Maximum Pay Rate: $75,900
Join Our Team at Barclays Center! Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! Our focus is YOU! At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect. If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime!
Our Company Values We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate the four values below.
Key Attributes for Success To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.
Genuine Passion for Service: - Desires to exceed guest expectations and create unforgettable experiences.
- Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
- Wants to make every interaction memorable and positive.
Strong Teamwork Abilities: - Enjoys collaborating effectively with colleagues and partners.
- Likes building and nurturing strong relationships within the team.
- Values the importance of teamwork in achieving shared goals.
Adaptability: - Enjoys handling unexpected challenges with flexibility and composure.
- Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
- Thrives in dynamic and fast-paced work environments.
Effective Communication Skills: - Desires to listen attentively and respond empathetically to guests and colleagues.
- Enjoys conveying information clearly, confidently, and with warmth.
- Wants to communicate with clarity and precision to ensure understanding.
Guest-Centric Approach: - Values putting guests at the center of all actions and decisions.
- Likes anticipating guest needs and consistently exceeding expectations.
- Wants to create a welcoming and positive atmosphere for all guests.
Proactive Problem-Solving: - Desires to identify and resolve issues creatively and efficiently.
- Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.
- Likes taking initiative to address potential problems before they escalate.
Meticulous Attention to Detail: - Wants to pay close attention to details that contribute to guest satisfaction.
- Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.
- Desires to take pride in delivering flawless experiences through meticulous attention to detail.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do - Oversee the conversion and changeover of the building from event to event including but not limited to NBA and WNBA basketball, college basketball, concerts, boxing, graduations, family shows, and press conferences.
- Inspect areas after they have been converted to ensure the internal/external customer is satisfied and all items in the production notes have been addressed to meet safety regulations
- Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
- Directly supervise and assign work to FT/PT Staff Members in preparing facility for all events and conversions.
- Conducting ongoing reviews of budgeting and staffing plans; recruiting, training, supervising, and evaluating departmental personnel.
- Develop standard operating procedures.
- Preparing and maintaining required reports/records/certifications for the city, code and/or corporate management.
- Preparing Event cost summaries for different types of conversions.
- Manage cost accounting expenses for conversions.
- Continuously review the departmental needs and recommend repairs, maintenance or special projects to the Director, Arena Operations.
- Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools, and equipment.
- Projects as required by the Director, Arena Operations.
CANDIDATE PROFILE: Who You Are - Bachelor's/Technical degree from an accredited college/university/school
- A minimum of one to two years of experience in facility operations management is required, with at least one year specifically focused on building changeover tasks within an arena, convention center, or public assembly facility, which includes responsibilities related to setup and housekeeping.
- Experience managing and developing teams.
- Relevant experience concerning an 18,000+ capacity sports and entertainment venue, overseeing the necessary conversions for events in both sports and entertainment arenas.
- Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation and other concert and family show promoters preferred.
- Knowledgeable about OSHA regulations.
- Experience in developing and managing budgets.
- Proficient in the creation and oversight of budgets.
- Expertise in portable seating, ice maintenance, hockey glass and boards, portable basketball flooring, and other related equipment.
KEY COMPETENCIES: Skills You Possess - A flexible schedule is essential, with the capacity to work during nights, weekends, and holidays as needed. Candidates must exhibit dependability and reliability by being punctual, fulfilling assigned and varying shifts, and completing tasks in a timely fashion.
- It is essential to possess the capability to stand, sit, crouch, and bend during the execution of daily tasks.
- Capability to operate in diverse climatic conditions depending on the surroundings.
- Possesses the capacity to remain standing or seated in a single position for at least four hours consecutively.
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Must be able to read, write, and comprehend English within a professional setting.
- Ability to adjust and perform efficiently in different areas of the facility.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.