Assistant Manager Customer Care Center
: Job Details :

Mascoma Bank is currently searching for an Assistant Manager to join our Customer Care Center team. The Customer Care Center Representatives are Mascoma Bank's telephone ambassadors who work to resolve customer calls in a positive, friendly, and efficient manner. The person in this role will help ensure that customer needs are being met and that members of the team understand their daily tasks and responsibilities. The Assistant Manager will work closely with the Customer Care Center Manager to deliver an exceptional experience for the customers and employees, while consistently monitoring quality, efficiency, and compliance of the functions within the CCC area.Requirements for this position include 1-3 years of management experience and 1-3 years of call center experience. The ideal candidate will have excellent interpersonal communication skills and the ability to view issues from a customer perspective. The ability to maintain composure in fast paced environments is a must. Prior banking experience preferred. Confidentiality and privacy of customer information is a must!This position can be performed on-site in our Operations Center in White River Junction, VT or at our branch location in Charlestown, NH.The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact ...@mascomabank.com. As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, contemporary benefits, and opportunities for growth and development. Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D