Your responsibilities involve all the scheduling for Team Members and maintaining the assigned Labor allocation for each shift. You will prepare for all new POP marketing for each quarter and train the team on proper presentation and storage for any new product. You will coordinate with the WOW committee on any new or existing event in your market and any initiative the company is promoting. You will post the weekly SMG report on the information board and notate any areas that need to be address in the weekly meeting. You will report the staffing needs to the team and advise them on any issue you see coming.
- Team members scheduling
- Review weekly forecast with GM
- Review requests for day off
- Complete weekly schedule by Wednesday for approval by GM
- Review weeks' schedule with GM
- Quarterly LSM (Local Store Marketing)
- Prepare new POP when it arrives
- Complete any menu price changes when they occur
- Review new product with Managers (for training team members)
- WOW events
- Communicate with WOW committee members on events (i.e. team members, time set-up and clean-up)
- SMG reports
- Print weekly SMG reports and post in communication board
- Communicate with Service Ambassadors on SMG and areas to improve upon
- Prepare SMG reports for Bi- weekly meeting
- Prepare for Bi- weekly meeting
- New products
- Team member staffing
- You will complete all forms associated with your position for the weekly meeting. You will advise the team on any areas that are of concerns and seek input for the next week's schedule.
Position Requirements
- Assist in developing others for management
- Actively look for talent in the restaurant
- Perform at a high level in floor control and shift readiness
- Eager to assist the managers in training tasks
- Complete all task on time and maintains a high degree of understanding
- Take responsibility for all aspects of your job title and position
- Select a replacement for yourself
- Request to be considered for promotion
- Choose either to remain in your current role or be more to another role
- Earn the respect of the current Management Team
- Have you had any complaints from guests or team members concerning your disposition and/or behavior?
- Able to handle all guest complaints and employee concerns
- Assist in improving the overall operation and results of the restaurant
- Utilize your time effectively to complete assigned tasks
- Enforce all policies and procedures during you shift
- Make the right decisions when dealing with an unexpected operation situation
- Always “Ask for Assistance” when unsure of the correct answer.