Position: Assistant Manager for New Client Acquisition Status: Full-Time FLSA Code: Exempt Location: Snake River Correctional Institution, Ontario, Oregon About Us: Safety Services Company is North America's leading provider of contractor compliance-managed services, safety training, and materials. In our 20 years in business, we have been named to the Inc. 5000 list of fastest-growing companies 7 times. We're looking for people like you - ambitious, hard-working, and driven to join our team! Summary: Safety Services Company is actively seeking a skilled Assistant Manager to join our team in the Oregon Corrections Enterprises (OCE) Call Center at the Snake River Correctional Institution, a medium-security facility. This role is critical in supporting Safety Services Company in our new client acquisition initiatives. The ideal candidate will have a robust background in leadership, excellent communication skills, adept problem-solving abilities, and a strong history of fostering continuous improvement. This position offers a unique opportunity to provide impactful work experiences to adults in custody, contributing significantly to community and people development. How our Assistant Manager for New Client Acquisition spends their time:
- Ensuring there is a high level of accountability among the team members as they generate appointments;
- Interviewing, assessing, and hiring eligible candidates to join our team;
- Performing introductory training, including content review and initial assessments;
- Conducting Quality Assurance (QA) checks and reviews;
- Coaching team members based on their QA Reviews and spot checks;
- Holding monthly performance reviews, identifying areas of improvement as well as strong performance points;
- Ensuring systems operate at their absolute highest functionality;
- Recognize areas of improvement across the organization and drive constant improvement;
- Meeting with other staff, including upper management, providing feedback, direction, and sharing ideas for growth and improvement;
- Coordinating with OCE Staff and all off-site technical support;
- Spot-checking proper execution of established SOPs across the stated area of influence;
- Balancing monthly bonus numbers and completing all related documentation.
Qualifications:
- Must be able to pass a (Department of Corrections) DOC clearance check (Law Enforcement Data System (LEDS) form);
- Ability to foster accountability and drive team performance;
- Experience in interviewing and hiring qualified candidates;
- Proficiency in conducting initial training and assessments;
- Competence in conducting QA checks and providing coaching;
- Skill in conducting performance reviews and driving improvement;
- Ability to optimize systems and drive efficiency;
- Proven track record of driving organizational enhancements;
- Strong interpersonal skills and effective collaboration;
- Experience in coordinating with technical support and other teams.
- Ensuring adherence to established procedures;
- Ability to manage performance metrics and documentation;
- Aptitude for adapting to challenges and driving solutions.
What we bring:
- Work-life balance: paid holidays, flexible PTO, and sick time;
- Health: Save money on insurance with low-cost options for vision, dental, and vision premiums;
- Growth: Continue to learn with career pathing and ongoing training. You won't stall here, growth is part of our success;
- Outstanding Culture is driven by the Values that are most important to us:
Constant Improvement Trustworthy Team Player Positivity Belonging Data Driven Authentic Flexibility Listening Grace What are the next steps? Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview. Safety Services Company is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to status to any protected status. The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.