Assistant Manager
: Job Details :

Overview About PHOENIX PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. -powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and .Store NameFashion Outlets ChicagoResponsibilitiesExpress is seeking an Assistant Manager to join our team.The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.Key ResponsibilitiesAssists in developing, inspiring, and retaining top talent.Maintain a positive work environment, which encourages an exceptionally high level of store morale, focusing on creating an environment built on teamwork and inspiring a one team mentality.Coach, teach, and train Sales Associates for effective job performance.Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.Assist in overseeing all aspects of daily store operations.Execute action plans to optimize results.Ensure sales floor coverage in order to meet customer expectations.Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations throughout the store.Maintain adherence to Company Policies and ensure the safety of associates and customers.Manage the execution of the store strategy to achieve performance goals.Optimize sales/operations opportunity by leading the associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives.Support a store environment focused on consistently delivering a great in-store experience.Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs.Resolve any customer complaints, determining the source of issues and taking initiative to identify and resolve them.Act as the customer experience leader; accountable for results of the customer experience and creating action plans to improve performance.Create a positive in-store experience through visual standards.Other essential functions may occur as directed by your supervisor.Required Experience & QualificationsEducation: High School or Equivalent.Years of Experience: 1-3 years of relevant job experience.Proficient in use of technology (iPad, registers).Demonstrates strong customer service skills.Meets defined availability criteria, including nights, weekends, and non-business hours.Meets physical requirements.Critical Skills & AttributesPrevious retail experience preferred.Proven ability to drive sales results.Strong communication skills.Minimum of two years relevant experience.Prior sales management experience.Benefits and CompensationPHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including:Medical, pharmacy, dental, and vision coverage.401(k) and Roth 401(k) with Company match.Merchandise discount.Paid Time Off.Parental leave for new moms and dads.Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.ClosingIf you would like to know more about the California Consumer Privacy Act click here.An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-###-#### and say 'Associate Relations' or send an e-mail to AssociateRelations@ and let us know the nature of your request and your contact information.#J-18808-Ljbffr