Location: Salem,IN, USA
Assist the Branch Manager in all phases of branch operation and assume responsibility for the branch in the manager's absence.
* Assist manager with personnel management for branch staff, including but not limited to, daily supervision of tellers and personal bankers.
* Manage overall branch office operations and assure that appropriate audit controls are followed.
* Provide and maintain a professional business atmosphere within the branch.
* Assist personal bankers with customer assistance, inquiries and new accounts.
* Supervise and schedule the work of tellers to ensure efficient teller operations.
* Provide guidance to tellers in complex customer transactions, balancing cash, and meeting customer needs.
* Assist tellers in locating cash discrepancies, managing unusual window transactions and answering difficult customer questions.
* Assist tellers with holds, stop payments, check verification and safety deposit box procedures and records.
* Maintain reports documenting teller outages and balancing.
* Responsible for vault cash on a daily basis, including Fed orders and shipments.
* Maintain proper cash limits for the branch while staying within set guidelines.
* Remain informed of changes in bank services and procedures.
* Coach staff on Sales and Service.
* Oversee the Sales and Service Performance Standards for the branch.
* Prepare and input data to maintenance and open new accounts. Cross sell financial institution products and services to generate new business.
* Responsible for being compliant with all regulations and compliance requirements pertaining to job function.
* Represent the financial institution in public relations activities and community events.
* Carries out such other duties as may be assigned or requested.