Location: Middletown,NJ, USA
Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.
Operations Excellence for Guest Satisfaction:
* Holds the guest as their highest priority and role models exceptional guest service
* Empowers the team to satisfy guests and resolve problems
* Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
* Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
* Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
* Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
* Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
* Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
* Maintains and calibrates restaurant equipment
* Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
* Utilizes Red Book or similar tool to track required documentation
* Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations
Team Environment:
* Promotes a respectful team environment
* Ensures the right people are hired and developed for key positions
* Handles employee concerns with fairness and a sense of urgency
* Builds teamwork through effective training, deployment and communication
* Communicates performance expectations and holds self and team accountable
* Creates a learning environment ensuring team is trained for their position
* Recognizes team members for demonstrating desired behavior and performance
* Provides consistent coaching that drives performance of the team to achieve goals
* Builds a guest focused team creating a competitive spirit to achieve results
Profitability:
* Drives sales through effective execution of marketing programs
* Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
* Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
* Manages cash over/short through effective cash control procedures
* Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
* Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
* Ensures all policies and procedures are followed as well as compliance with labor and health laws
* Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner