Assistant Manager, Learning & Transformation (East)
: Job Details :

Reference Code: 57388 ** Assistant Manager, Learning & Transformation (East)**

New York City, NY, US

Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Mtiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maisons heritage by pushing the boundaries of creativity.

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

Candidate must live in New York, New York/ Boston, Massachusetts/ Philadelphia, Pennsylvania or District of Columbia Metro Areas

**Job Mission**

You are a key member of Cartier North Americas Learning & Transformation Team (L&T). This position supports boutique and Retail Partner (authorized dealer) learning initiatives in the Northeast and Southeast Regions. You will partner with the Senior Manager, Learning & Transformation to execute a blended-learning strategy using a range of training methodologies and coaching skills to foster a learning culture within the Northeast and Southeast Regions. This includes the scheduling, facilitation, and measurement of both in-person and virtual training on topics such as client development, client experience, product, and hospitality/selling skills.

Additionally, you will be responsible for ensuring the consistency of the new hire onboarding journey, Mon Voyage Cartier, throughout the region in strong partnership with boutique leadership. As a part of this client-centric team, which is focused on Cartier employee development throughout the talent lifecycle, you will work cross-functionally with various levels of leadership, as well as a variety of subject matter experts within the organization, to identify learning needs, then implement solutions. Success factors for this role include a passion for learning and the development of others, a collaborative mindset, open communication, and the ability to build a strong network of key business partners.

**Key Responsibilities**

**Learning and Development**

Create a dynamic learning environment when delivering core training content (product, selling skills, client development, and others); Engage participants & check for understanding

Participate in store visits in collaboration with Senior Manager, Learning & Transformation and Boutique Leadership

Integrate the department learning measurement strategy (the Kirkpatrick Model) in all training activations. Ensure learning transfer behaviors are being implemented on the job

Animate Cartiers new hire onboarding program, Mon Voyage Cartier, in the Northeast and Southeast Regions. Audit results & communicate shortfalls

Assess engagement and monitor completion of monthly Learning Moments and e-Learning modules within the Northeast and Southeast Regions in partnership with the Boutique Learning Ambassadors (BLAs) and Regional Retail Partner Manager

Troubleshoot and resolve eLearning access and completion issues for both boutique and retail partner team members. Ensure accuracy of eLearning reporting and address discrepancies

Support the delivery of targeted watch training events for our retail partners (authorized dealers) in collaboration with the Regional Retail Manager and the Cartier Brand Ambassador (CBA)

Deliver and measure effectiveness of all self-created micro-trainings based on specific needs within the Northeast and Southeast Regions for both boutique and Retail Partner team members

Facilitate at regional leadership meetings for various levels of management to support individual/team development and strategic planning

Attend all train-the-trainer sessions and participate in the launch of new, network-wide learning curriculum

Participate in the creation and implementation of the annual Northeast and Southeast Region Training Action Plans in support of region- and network-wide business priorities

**Collaboration and Cross-functional Partnerships**

Establish consistent and ongoing communication cadence with Senior Manager and Director of Learning & Transformation on all key activations, events, challenges, and achievement that occur in the Northeast and Southeast Regions

Maintain a strong peer network with all members of the L&T Team

Cultivate and maintain strong business partnerships with the Boutique Leadership and HRBP

Collaborate with the BLAs and CBAs on timely implementation of learning moments and e-Learning engagement. Audit engagement and address shortfalls

Collaborate with key business partners to ensure activation of L&T initiatives within the Northeast and Southeast Regions

**Coaching**

Enhance the boutique teams selling skills and client development behaviors by partnering with boutique leadership to observe customer interactions, perform role plays, and lead coaching sessions that help to build genuine, long-lasting client relationships

**Candidate Profile & Qualifications**

**Education**

Educational background or commensurate experience in adult learning, facilitation, and instructional design principles

Kirkpatrick Training Effectiveness certification is a plus

DISC Behaviors and Motivators certification is a plus

**Required Experience**

1 -2 years progressive experience in Learning & Development or Management and Team Development experience in a high profile, customer-centric, retail environment (or related field)

Background in developing individual contributors within a retail environment (or related client-centric field) with an emphasis on selling skills, and client development

Facilitation experience with both large- and small-scale training events

Ability to create strong relationships, build trust, and establish credibility with individual contributors, HRBPs, and all levels of Leadership

Ability to adapt interpersonal communication style to a diverse team of internal, global business partners

Work autonomously in a collaborative remote work environment

Computer proficiency in Word, Excel, Outlook, and PowerPoint is required

Must be fluent in reading, writing, and speaking English

Ability to accommodate 50%-80% Travel (depending on home base location)

**Job Impact**

Drive the skill, behavior, and competency development that supports the employee population in achieving their respective business goals and KPIs

Support the development of the Maisons employees throughout their talent lifecycle, elevating the employees internal client experience and enhancing touchpoints that result in a more engaged employee population and higher retention rates

Develop talent internally to ensure talent pipeline

**Learn more about life at Cartier**

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

**Learn more about the Group Richemont**

**Nearest Major Market:** Manhattan

**Nearest Secondary Market:** New York City