Job Summary:
We are seeking an experienced and dynamic Assistant Manager to join our Carrier Management team. The ideal candidate will be responsible for developing and managing relationships with carriers, negotiating contracts, monitoring performance, and implementing process improvements to optimize carrier operations. This role is crucial in ensuring seamless transportation operations, cost efficiency, and high service quality.
Key Responsibilities:
Carrier Relationships:
- Develop and maintain strong relationships with a network of carriers.
- Serve as the primary point of contact for carrier-related inquiries and issues.
Conduct quarterly business review calls with carriers to ensure compliance with service level agreements.
Contract Management:
- Develop, negotiate, and execute contracts with carriers to secure competitive rates, service levels, and terms in line with company policies and strategic goals.
- Review and analyze contract terms and conditions to ensure clarity, compliance, and risk mitigation.
- Monitor contract performance, ensuring that carriers meet their contractual obligations, including on-time delivery, pick-up standards, and service quality.
- Maintain a comprehensive database of carrier contracts, including renewal dates, performance metrics, and terms, to proactively manage contract renewals and amendments.
- Lead periodic contract reviews and audits to identify areas for improvement, cost savings, and potential risks.
- Develop standardized templates and tools for contract negotiation and management to streamline the contracting process.
Standard Operating Procedures (SOPs):
- Develop, document, and maintain Standard Operating Procedures (SOPs) for all aspects of carrier management.
- Regularly review and update SOPs to reflect changes in processes, regulations, or company policies.
- Align both team members and Carriers on SOPs to ensure consistency and compliance in carrier management operations.
- Ensure carriers comply with standard operating procedures and company policies.
Performance Monitoring:
- Track and analyze carrier performance metrics such as on-time delivery, cost efficiency, and service quality.
- Implement performance improvement plans as needed.
Data Analysis and Reporting:
- Collect and analyze data on carrier performance, costs, and market trends.
- Conduct root cause analysis to identify the underlying causes of carrier-related issues, such as delays or service disruptions.
- Develop and implement corrective actions to prevent recurrence and improve overall service performance.
- Prepare regular reports and provide insights to senior management for strategic decision-making.
Process Improvement:
- Identify opportunities for process improvements and cost savings in carrier management.
- Implement best practices and innovative solutions to enhance carrier operations.
Collaboration:
- Work closely with transportation, reverse logistics, and warehouse teams to align carrier strategies with overall business objectives.
- Coordinate with other departments to ensure smooth transportation operations.
Qualifications:
- Bachelor's degree in supply chain management, Logistics, Business Administration, or a related field.
- 4 years of experience in carrier management, logistics, or supply chain management.
- Strong negotiation skills with a track record of securing favorable terms with carriers.
- Excellent analytical and problem-solving skills.
- Proficient in data analysis tools and software (e.g., Excel, Tableau).
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with ERP, WMS, and TMS