Assistant Manager of Guest Engagement - Recreation
: Job Details :

Hiring, training, coaching, and scheduling of assigned team members. Development of PD - Ps, evaluation, and active coaching to develop Brandhearted guest engagement delivery staff. Demonstrate a culture of learning and mentorship for continual performance development. Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with managing department engagement plans, talent review and succession planning. Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure that special needs and requests of guests, VI - Ps, and repeat visitors are fulfilled. Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the bu...Assistant Manager, Guest, Engagement, Recreation, Manager, Assistant, Management, Hotel