Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager for our Intake team. This role is HYBRID and requires the ability to work in office 3 days a week. Tuesday, Wednesday and Thursday.Department & Position Overview: The Assistant Manager, Intake will lead the charge in providing exceptional customer service to our patients and caregivers. This role will partner with the Intake Manager and Team Leads on daily Intake team operations. Everyday You Will:
- Manage the performance of Intake Team Leads and their teams through active motivation, assessing performance, consistent communication, and effective feedback
- Create a positive working environment that facilitates exceptional customer service through training and development
- Support Intake teams by standing in for Team Leads when they are out of the office to ensure team members feel supported
- Create, manage and monitor workflows and metrics to ensure that the team is meeting departmental and company goals in sales and service
- Cascade business goals to build awareness, ensure alignment and understanding throughout the Intake teams
- Continually drive process improvements to positively impact business metrics and increase conversion rates
- Manage projects that will increase the quality of services FreedomCare provides for its patients and caregivers
- Partners with the team in the hiring, selection and onboarding/training process for new employees
Ideal Candidate Will Possess:
- Bachelor's degree
- 3+ years of proven leadership experience with a history of effectively managing people leaders
- Experience successfully motivating a team to meet and/or exceed targets or metrics
- Experience managing a remote team with empathy and a focus on engagement, managing expectations and outcomes
- Strong business acumen with the ability to understand business drivers, adapt and remain flexible during times of change
- Self-motivated and detail-oriented with the ability to handle multiple projects and tasks in an urgent manner
- Relationship builder with strong communication and organizational skills
- Strong technical skills with ability to quickly learn new software and leverage tech to resolve issues
Nice-to-Haves:
- Spanish speaking preferred
- Experience in health care
- Experience using Salesforce and/or Medflyt
This role is HYBRID and requires the ability to work in office 3 days a week. Tuesday, Wednesday and Thursday.Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $65,000 and $80,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Salary Range $65,000-$80,000 USD