Location: Raleigh,NC, USA
Job Description
The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience.
A day in the life
* Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
* Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
* Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
* Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
* Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
* Perform all Service Experience, Cash Room and Communication procedures as applicable
You own this if you have
* A track record of successful results, for example, strong productivity and achievement of goals
* Strong organizational, delegation and follow-through skills
* Clear and effective written and verbal communication as well as strong interpersonal skills
* The ability to prioritize multiple tasks in a fast paced environment.
* Proficiency in multiple operating systems such as, MS Windows, iOS and Android
* A high school diploma, or equivalent (preferred)
We've got you covered
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
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