Location: Dayton,OH, USA
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
* Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
* Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
* May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
* Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.
* Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
* Maintains strict confidentiality in all departmental and company matters.
* Assists in managing all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.
* Maintains relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.
* Assists in managing all property Promotions to include slot tournaments, brand promotions and VIP events. Executes and enforces strategic plans and calendar for promotions and host goals. Assists in oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.
* Assists in managing and oversight of the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Assists in managing overall brand on social media and create on line marketing strategies.
* Assists in planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
BRING US YOUR BEST.
* Associates degree (A.A.) in marketing, finance or related field; two years progressively more challenging leadership roles in marketing or operations; or equivalent combination of education and experience. Experience in multiple communication channels including direct mail, e-mail and social media required.
* Must have excellent verbal, written, and interpersonal skills.
* Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).
* Strong client interface and presentation skills preferred.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
* Must have demonstrated ability to drive toward results.
STAY IN THE GAME. FOLLOW US.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer