Assistant Office/Service Desk Manager
: Job Details :

Job DescriptionStarting Rate: $17.50/hr*Rates of pay are determined by previous experience and labor contract seniority*Our Office/Service Desk helps to make Tops a one-stop shopping convenience by providing our customers with services such as answering incoming calls and providing customers information, check cashing, lottery ticket sales, Western Union transactions, utility payments, money orders, and refunds.What You'll Do:Provide friendly and attentive customer service as you help oversee the day to day operations of the department and supervise the department team. You'll help handle processing all service desk customer transactions (i.e. check cashing, utility payments, money orders, refunds, Western Union, lottery sales); balancing store cash funds and media, preparing deposits and maintaining appropriate cash on hand levels; answering incoming telephone calls and directing to correct person/department; and selection, training, development and scheduling of Office/Service Desk associates.Job RequirementsSkills/Experience Needed:Ideally, you'll have previous related service desk experience. You'll need to be friendly and courteous in order to provide excellent customer service, as well as the ability to read, write, and perform basic math functions. Excellent communication skills, basic computer skills and the ability to learn how to operate a cash register, scanner, telephone system, money order machine, lottery machine, Western Union system, and bottle machines, as well as the ability to handle money and other forms of payment are also important. Department Managers will need to be available nights, weekends, and holidays, and service desk associates must be at least 18 years of age.