We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That's not a tagline, those are our Core Company Values, written by our People, for our People. With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.In our continued transformation from a real estate company to a customer experience company, we areseeking an Assistant Operations Director. This position will report directly to the Operations Director at our Foley, AL center and includes working with the management team, Tanger ambassadors, vendors, tenants, and shoppers. About the Role:The Assistant Operations Director (AOD) position is designed to develop a pipeline of talent qualified to assume management team roles as vacancies occur. The AOD will work in partnership with the General Manager and Operations Director to create and maintain a First Choice Shopping destination, ensure efficient and effective operations of the center while maintaining positive and productive relationships with vendors, tenants, shoppers, and the local community. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability while keeping common area costs under control. We will look to you to champion improvements, tackle problems, and demonstrate leadership. If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you. Tanger Outlets offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders. About the Tanger Perks:
- Competitive salary
- Generous Suite of Medical, Dental, and Vision Benefits
- 401(k) match
- Paid PTO and Holidays
- Paid Volunteer Hours
- Team Member Paid Leave Programs
- Tuition Reimbursement
- Wellness Incentives
- Group Life and Disability Insurance
- Voluntary Benefits
- Team Member Discounts
- And more...
How can you contribute to what we do?
- Work closely with the General Manager and Operations Director in developing a comprehensive strategic business plan and a supporting budget, while gaining a holistic working knowledge of Tanger's business strategies.
- Work with the management team to create a strategic capital plan for the center that analyzes and projects ROI. Engage with the team in completing monthly financial forecasts managing real time revenue and expense positions, providing frequent updates to General Manager.
- Obtain a thorough understanding of, and ability to manage, mechanical systems, construction practices, preventative maintenance, and government regulations.
- Partner with the management team with the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services.
- Obtain a working understanding and collaborate with the General Manager & Operations Director in all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, marketing partnerships, etc.
- Support enterprise initiatives related to sustainability efforts in reducing center's carbon footprint. Maximize energy efficiency programs while continually evaluating any potential rebate programs.
- Work closely with Tanger Design & Construction on any and all construction related projects, warranty items, and tenant construction issues to insure smooth and timely completion.
- Align resources in the operation of a clean, well maintained, attractive, well-lit, and safe outlet center providing customers a positive shopping experience.
- Garner strong retailer relations, by working with General Manager and Operations Director to contribute in quarterly meetings, communicating via monthly newsletter and providing retailers with the support they need to be successful.
- Coordinating with the Operations Director, monitor performance of vendors and independent contractors to ensure quality, competency, and efficient operation within budget. Vendors/contractors may include:
- general maintenance contactors
- parking lot cleaner
- snow removal
- HVAC
- Security
- trash removal and landscaping, etc.
- Ensure field support for all Tanger Corporate Departments, as required including Operations, Marketing, Leasing, Accounting, etc. with the goal of moving business forward and eliminating obstacles to progress.
- Engage with the center team to develop & maintain inspection programs for major repairs such as roof systems, asphalt systems, sidewalks, fire suppression and/or alarm systems to be in compliance with all applicable codes and ordinances.
- Ensure compliance with all Tanger Hazard Prevention and risk mitigation policies and programs to provide a safe shopping and work environment.
- Actively participate as a key member of the management team as directed by the General Manager or Operations Director, including acting as Manager on Duty.
- Adhere to all policies and procedures identified in the Marketing & Center Operations Manuals.
Action Oriented:
- Because you easily relate to others, you can be trusted to build relationships with tenants. You are comfortable overseeing adherence to lease covenants (hours of operation, HVAC maintenance, window signage, and store cleanliness).
- You have exemplary presentation skills and have no problem speaking effectively with retailers, customers, vendors, and employees.
Analytical:
- You naturally use independent judgment, critical thinking and prioritization to understand changing business needs.
- You possess the ability to identify areas of ambiguity and think strategically to make decisions within established policies and guidelines.
- You are comfortable in a fast-paced environment and possess exceptional organizational and time management skills which help you prioritize and manage multiple high-level projects with timelines even through frequent interruptions and changing deadlines.
Other:
- Working a flexible schedule to accommodate business needs, including holidays, is no problem.
- You are able to travel via commercial airlines and maintain a valid driver's license to operate your own vehicle or rental car in a safe manner. This position requires up to 5% travel.
- You are able to relocate when there is business need.
Experience the difference and be a part of our extraordinary team! Tanger Inc. (NYSE: SKT) is a leading owner and operator of outlet and open-air retail shopping destinations, with over 43 years of expertise in the retail and outlet shopping industries. Tanger's portfolio of 38 outlet centers, one adjacent managed center and one open-air lifestyle center comprises over 15 million square feet well positioned across tourist destinations and vibrant markets in 20 U.S. states and Canada. A publicly traded REIT since 1993, Tanger continues to innovate the retail experience for its shoppers with over 3,000 stores operated by more than 700 different brand name companies. For more information on Tanger, call 1-800-4TANGER or visit tanger.com. We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen! We are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need. Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing: ...@tanger.com.E-Verify® is a registered trademark of the U.S. Department of Homeland SecurityEOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-Verify.#INDSJ#LI-TG1#LI-Onsite