Devils Lake, ND 58301About UsAt Devils Lake Cars, our mission is for every team member and every guest to be wowed. We focus on the satisfaction of our team members and provide an environment where team members are allowed to provide great service to the guests of our dealership. We reward individuals who work hard and stay motivated. Being a family-owned dealership since 1923, every team member at Devils Lake Cars is absolutely critical to our success. Our average team member has been with our company for nearly eight years, and 90% of our coaching staff began with our company as a front-line team member, and has grown with our company into leadership roles. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years, and to help team members grow and develop to achieve their goals and dreams.Do you have previous parts and service experience and are looking for a new opportunity? Apply now for our Assistant Parts and Service Advisor position and join the Devils Lake Cars family today. Job Summary: As an Assistant Parts and Service Advisor, you will advise customers on their vehicle's maintenance needs, coach a two man maintenance crew, assist Parts Personal with ordering and stocking parts, and assist parts customers.Responsibilities
- Answers phone calls utilizing the appropriate phone etiquette and, providing price quotes and other information.
- Provides high level of service to retail and internal guests.
- Fill orders from stock when possible.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary authorizing the transaction with a purchase order number.
- Makes sure all internal requests for parts are billed on service repair order.
- Sets up orders for daily shipment, delivery, or pick-up.
- Oversee flow of the Quick Lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure that the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
Qualifications
- High school diploma or equivalent
- Automotive parts knowledge required
- Valid Driver's License
- Clean driving record
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
- Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
- Willingness to complete background check
- Must pass drug test
What We Offer
- Competitive Compensation
- Medical, Dental, and Vision plans, along with Auxiliary Benefits (Critical Illness, Accident, etc.)
- FSA and HSA options available
- 401k plan
- PTO
- Employer-paid Short-Term Disability and Life Insurance
- FT Employee Discounts
- Discounted gym membership
- Access to mental health resources
- Tuition reimbursement and additional training provided
- Degrees at Work continuing education program
- Opportunities for upward mobility
- Family-owned and operated company
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.