Location: Toledo,OH, USA
DescriptionJob Title Assistant Property ManagerCompany Link Real Estate Group, LLC.Department Property ManagementReports To Property ManagerWage Category Non ExemptGeneral SummaryUnder general direction, the Assistant Property Manager is responsible for assisting withmanaging the day-to-day operations, including, but not limited to, the oversight of theleasing and renewal process at an assigned apartment community to prospective ¤t residents.Essential Job Duties and Core ResponsibilitiesLeads all renewal program responsibilities including writing and delivering renewal letters 45-60 days prior to the lease expirations based on rates approved by the Property Manager and following up to ensure that renewal leases are completed 30 days prior to lease expirationMaintains current and complete property management software information; Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, cancellations, etc.Assists the Property Manager in the eviction process and follow state eviction lawsManages the application and screening process with prospective residentsMaintains controls over Accounts Receivables in accordance with LINK guidelines and procedures. Maintains the property's targeted delinquency goal of less than 1.0% of Gross Potential Income. Applies payments to resident ledgers; make daily bank deposits; follow-up with telephone calls and/or the collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.Generates and delivers general correspondence to residents, vendors, and prospective residentsInspects condition of move-outs in a timely manner in order to document charges prior to reconciling security deposits; responsible for generating security deposit refunds or reimbursementsMaintains a collection policy for residents who moved out with a balance on their accounts. Submits a monthly report to the property manager with the status of collection accounts. Turns files over to a third-party collection agency on a monthly basisPerforms leasing activities in the absence or unavailability of the Leasing Consultant including but not limited to ensuring apartment models and target apartments are ready for daily tours, and being prepared to speak to square footage and pricing for each unit type and all amenities the community offersAssists Property Manager in development of monthly marketing plan, and leasing team with collecting data and generating reports on traffic, new leases, and renewalsManages incoming resident requests and complaints and ensures appropriate response and timely follow-upCollaborates with the Property Manager to manage daily operations of the community and ensures that grounds, maintenance, and property are in superior conditionAssists with staff management in addition to, or in the absence, of the property managerPlans organize, promotes, and implements resident functions in conjunction with the management staffPerforms other related duties as required and assignedJob RequirementsWork requires the ability to work independently and in a team environmentWork requires strong customer service skillsWork requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning, and time management skillsWork requires the ability to adhere to and ensure all safety policies and procedures are followed at all timesWork requires excellent interpersonal skills including strong verbal and written communication skills with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional mannerWork requires adherence to established policies related to fair housingWork requires the ability to maintain confidentiality in all aspects of the jobWork requires the ability to perform general office duties including answering the telephone, writing service requests, newsletters, files, and monitoring and ordering office suppliesWork requires a positive, get the job done attitudeWork requires a strong sense of responsibility, ownership, and accountability.Work requires flexibility and the ability to work in a fast-paced, dynamic environment with changing priorities. This includes the ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessaryWork requires a strong sense of urgency and the ability to work well under pressure, emergencies, and time-sensitive situationsWork requires one to be a self-starter with strong initiative to take ownershipWork requires the knowledge or the ability to learn Entrata property management software in a timely mannerDirect Reports and Reporting RelationshipNone, however, the ability to achieve results by working and collaborating with otherswithin the organization, regardless of the reporting relationship, is a critical successFactor.Minimum QualificationsA high school degree or equivalent required, bachelor's degree is preferred. At leasttwo (2) years of residential property management, hospitality, and/or communitymanagement experience required.Physical Demands and Work EnvironmentThe physical demands and work environment described herein are respective of thecriteria that must be met by an employee to successfully perform the essential functionsof the job. Reasonable accommodations may be made for individuals with disabilitiesto perform these functions in accordance with applicable law.Physical Demands: While performing the duties of this job, the employee isrequired to stand and walk regularly; handle or feel objects, reach with handsand arms; talk and hear.Work Environment: While performing the duties of this job, the employee isexposed to hot or cold environments, depending on the task beingcompleted at that time. Will be exposed to all weather conditions.DisclaimerThe above information on this description has been designed to indicate the generalnature and level of work performed by employees within this classification. It is notdesigned to contain or be interpreted as a comprehensive inventory of all duties,responsibilities, and qualifications required of employees assigned to this job.