Position Summary
To work in accordance with established policies, procedures and instructions of Property Manager. To assist Property Manager in directing the overall operation of the Leasing Center, including training staff, scheduling daily activity of office staff, leasing apartments and maintaining proper records, as well as developing long and short term plans of action.
Responsibilities include the following. Other duties may be assigned.
- Primary duty is leasing apartments which include conducting rental inquiries and tours of the community
- Assists with day to day operations and management of community
- Assists leasing team with paperwork, applications and leases
- Ensures that the paperwork is processed properly and submitted in the order that is required by DSB departments.
- Answers telephone and greet visitors
- Conducts rental inquiries and tours of property
- Ensures that marketing promotion items are completed by leasing staff; i.e. balloons, giveaways, brochures, etc.
- Enters applications and leases into the Yardi computer system
- Assists Property Manager with daily, weekly and monthly report compilation
- Assists in handling customer relations that include complaints, special requests, move-outs and questions regarding community policies
- Ensures that assigned garage spaces are updated
- May temporarily fill in for Property Manager when necessary
- Assists Regional Manager and Property Manager in developing rental, marketing and advertising programs
- May occasionally be required to prepare and present delinquent rent cases in county Rent Court
- Maintains a well-organized Leasing Center
- Assists in preparing resident rent renewals
- Participates in resident activities, open houses and other events to promote community
- Weekend work required
- Must have total understanding of Fair Housing regulations
- Complete related paperwork in an accurate and timely manner
- Performs all other duties at the request of the Property Manager
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong commitment to company goals and values
- Excellent communication skills, both verbal and written
- Customer-centered
- Friendly and positive attitude
- Ability to maintain confidentiality
- Dependable, organized team player
- Ability to direct and coach others
- Must have valid drivers license and dependable vehicle
- Thorough knowledge of Fair Housing Laws
- Sales: Must be able to effectively persuade individuals to choose a product
- Creativity: Must be able to generate new ideas in a competitive market place
- Communications: Must be able to clearly convey thoughts and ideas in both written and oral forms to owners and deal effectively with residents
- Organization: Must be able to coordinate activities and time schedules for leasing staff, front desk and maintenance
- Flexibility: Must be able to manage changes and work demands
- Dependability: Must be a reliable team player who can take initiative
- Professionalism: Must be able to consistently maintain a professional demeanor
- Decision-Maker: Must be able to resolve resident and associate issues independently
- Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, employee is regularly required to walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.
- Employee frequently is required to stand, sit, and taste or smell.
- Employee is occasionally required to stoop, kneel, crouch or crawl.
- Employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Employee is regularly exposed to outside weather conditions.
- Noise level in the work environment is usually moderate.
- Individual in this position must be creative, organized, dependable, professional and flexible.
Education/Training/Experience
- Must have one year property management experience with a proven sales record in Leasing
- Candidate should display strong administrative skills
- Candidate should possess strong written and oral communications skills
- Intermediate writing and mathematical abilities are needed to perform the basic functions of this position
- Candidates must submit to a complete background check and meet the company requirements of such
- Candidates must have reliable, personal transportation
- Requires one year minimum industry-related experience in management
- Recommendations by current Property Manager and Regional Property Manager
- Attended Fast Track or other approved property managers seminars and classes
- Exhibit leadership skills, as noted by current Property Manager
- Consistently meet or exceed leasing requirements
Supervision Received
- There is general supervision given to associates when the Property Manager is out of the office, on vacation or sick leave. There is no hiring or firing authority.
Benefits
- We support a work-life balance by providing 10+ days per year of vacation, plus sick leave, plus a paid day off for your Birthday
- We provide 9 paid holidays
- 401k Retirement: Save for your future with a 50% company match, up to 8%
- Health benefits: medical, dental, vision, with employer contributions
- Receive a 15% discount on your rent with our Apartment Rental Discount program
- We provide reimbursement for part of your tuition in either undergrad or graduate degrees or seminars/certifications
- Employer Paid benefits: Term Life and AD&D Insurance, Short term disability, Wellness Program, gym membership
We are proud to be an EOE, and we maintain a drug-free workplace