Who we are AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group travel experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. What we are looking for As an Assistant Property Manager, you will support the Senior Area Manager in all the day-to-day operational activities related to our AvantStay properties within the market portfolio. You will ensure a superior guest experience by auditing properties, managing supplies, performing routine rental maintenance, and responding to concerns in a timely fashion. This position requires close proximity to the market and frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area.RequirementsWhat you'll do You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:
- Focus and responsibilities will shift based on seasonality and business demands. Notwithstanding, on average, 50% of your time will be spent conducting and managing home audits, ensuring guest and owner satisfaction, and dealing with other day-to-day assignments, while 50% of your time will be billable hours performing maintenance work and property upkeep tasks.
- Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.
- Helping to troubleshoot basic to intermediate issues at our properties, fix inadequate parts of homes to make them functional, and conduct general home improvement tasks.
- Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
- Utilizing dashboards and reports to track billable hours, cases, and performance metrics.
- Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
- Assisting in the onboarding of new properties, performing general maintenance/touchups, and installing basic security components (doorbells, cameras, etc.)
- Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame.
What you'll bring
- 2+ years of customer-facing or hospitality experience
- Prior experience conducting home maintenance
- Basic tool set to perform handyman work on property
- Basic skills in Google Suite (Docs, Sheets, Slides)
- Knowledge of Salesforce a plus
- Ability and availability to work a flexible schedule including weekends, holidays, and on-call
- Access to reliable transportation and a valid driver's license
- Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation (a plus)
- Residence in the designated area, as business needs will dictate the necessity of a hands on market presence
Benefits
- The role has a salary range of $60,000-65,000 + bonus, dependent on your skills and experience
- Benefits and Paid Time Off
- Company-sponsored insurance (medical, dental, vision, life, etc.)
- Team bonding and off-site events
- Complimentary and discount stays at AvantStay properties
- Parental leave
- Fitness Reimbursement
- Mileage Reimbursement